Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-05-09
Person
4
5
0
Review of CMHT Red Kite
9th May 2022
I found it easy to speak with [name removed] and he was very patient and respectful, however he did say he would ring me to let me know what was going to happen and I've heard nothing since
Suggested improvements
Keep in contact about my care and keep phone calls going when you said you will phone me to let me know
2022-10-17 14:50:06
Response from St Mary's Hospital
We are sorry that the member of staff has not followed up with you since the appointment. Please call us on 01536 452475 to discuss your care further.
St Mary's Hospital
2022-05-09
Person
5
5
0
Review of Hand Therapy Service
9th May 2022
All my needs we're met and I was treated respectfully by [name removed] who was very kind and thorough in her work
Suggested improvements
Nothing. It was all fine
St Mary's Hospital
2022-05-08
Person
2
5
0
Review of Shearwater Ward
8th May 2022
Some if the staff are amazing but others are absolutely shocking my daughter called myself and her Aunt in total distress where she was on loud speaker begging for a bowl of cereal or a slice of toast qnd staff were ignoring her and a female staff member was extremely rude to my daughter and If I never heard this nobody would of believed my daughter, no patient in a hospital should ever have to beg for food and be allowed to get into such a distressed state because they are hungry
2022-05-27 13:36:34
Response from St Mary's Hospital
Thank you for taking the time to submit your feedback to us. I was sorry to hear of your experience in this instance. Given the nature of the concern, I would encourage you to make contact with the Shearwater Ward Manager (call switchboard on 01536 410141). If you feel more able to discuss concerns independently to the ward please contact PALS, also available through switchboard.
2022-05-11 09:36:42
Response from St Mary's Hospital
I am shocked to read your comments and am so sorry this is how you feel. Thank you for sharing. I have immediately escalated this to the head of hospital. In the meantime, you may wish to contact our confidential patient advice and liaison service on pals@nhft.nhs.uk or 0800 914 8507. Best wishes, Hugh Jones, Patient Experience Manager.
St Mary's Hospital
2022-05-05
Person
5
5
0
Review of Hand Therapy Service
5th May 2022
N/A
Suggested improvements
N/A
St Mary's Hospital
2022-05-05
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
5th May 2022
Just excellent service all round! Very good nurse that I spoke to. Made me feel relaxed and no pressure.
Suggested improvements
None
St Mary's Hospital
2022-05-04
Person
4
5
0
Review of CMHT Rockingham Triangle
4th May 2022
Lack of funding, staff and big waiting lists is an issue however I was treated with care and respect by my key worker.
Suggested improvements
I think the mental health services require more funding from the government to enable a better provision of service.
2022-10-17 14:50:45
Response from St Mary's Hospital
We are recruiting more staff which will lead to a reduction in the waiting lists and are happy that you were treated well by your keyworker. We are sorry for the delays at the start of your care
St Mary's Hospital
2022-05-04
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
4th May 2022
Excellent and fast service to have an implant fitted. Very professional and caring - thank you!
Suggested improvements
Nothing
St Mary's Hospital
2022-05-03
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
3rd May 2022
Friendly over the phone when I explained my worries and need to attend. Nurse seen on day friendly. Answered my questions and made sure I felt at ease.
Suggested improvements
None
St Mary's Hospital
2022-04-30
Person
5
5
0
Review of Physical Health Clinic (UCAT North)
30th April 2022
Welcoming and friendly.
Explained everything to me.
Made me feel comfortable.
St Mary's Hospital
2022-04-30
Person
4
5
0
Review of Urgent Care and Assessment Team - North
30th April 2022
Generally very good however one incident that caused problems.
2022-05-11 12:18:36
Response from St Mary's Hospital
I hope we managed to resolve the one incident. If not please contact the manager or our confidential helpline on pals@nhft.nhs.uk or o800 9178504. Best wishes, Hugh Jones, Patient Experience Manager.
