St John & St Elizabeth Hospital 2017-07-06 Person 4 5 0

All the staff were lovely, facility clean, short waiting time but having used the emergency Casualty First before I was shocked that instead of seeing a Doctor you see an Advanced Nurse. As lovely as she was when you are paying £100 for a visit you expect to see a Doctor and clearly she didn't have the level of experience that a GP would have. I was forwarded onto a paediatrician who did the same observations that the nurse did and further investigation but you are then paying again for these services. When you are insured you have to visit a GP for this referral so you can't miss out the initial visit but £100 for triage and obs. is outrageous and for this reason I wouldn't recommend it to anyone, would actually actively discourage friends and family and after years of coming would never use it again. There are plenty of private GP's that would offer a better service at this cost or less. Particularly annoyed as I work in the private health area myself and have 5 children so have sufficient experience in this area. Very very disappointed.