Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Helena Hospice
2021-01-23
Person
5
5
0
Review of Inpatient Unit
written by a patient
23rd January 2021
Thank you for treatment and kindness from all staff- food was lovely very good choices.
St Helena Hospice
2021-01-23
Person
4
5
0
Review of Inpatient Unit
written by a patient
23rd January 2021
My illness has been overwhelming - exhausting - painful so sad./nComing in gave and continues to bring me some respite from all of the pain and emotions. Staff are so caring and kind.
St Helena Hospice
2021-01-15
Person
5
5
0
Review of Virtual Ward
written by a family member
15th January 2021
I am the mother of the patient who was unable to speak. The care she received was second to none. Also the care and kindness to other family members.
St Helena Hospice
2020-12-29
Person
5
5
0
Written by a patient
Written by a patient 29th December 2020
Although I had telephone counselling and so can't comment on location or staff, I have no reason to think that my answers would be any different.
St Helena Hospice
2020-12-26
Person
5
5
0
Review of Community CNS
written by a family member
26th December 2020
Very supportive and helpful when my husband needed outside interversion.
Suggested improvements
This form is really for in patients- my husband used single point so I can only answer some questions and from a carers perspective.
St Helena Hospice
2020-12-26
Person
5
5
0
Review of Bereavement Children
26th December 2020
My daughter had seperation nicely and her nan had died very suddenly who she was very close too. This service helped her massively.
Suggested improvements
I dealt it would of been better in school with me. But maybe this could of happened if there was not covid.
St Helena Hospice
2020-12-26
Person
4
5
0
Review of Inpatient Unit
written by
26th December 2020
My mum and dad sadly died a few days apart- an unexpected event for us all they both had covid which had great impact on us all we witnessed first hand the precautions of staff wearing PPE we could not have understood the great care, and of all staff we met I cannot say thank you enough for their compassion.
Suggested improvements
How can you do better- I think caring for dying people and supporting their families is an exceptionally difficult job. Add covid to that and I am sure you all understand how vital you were is to a community at this difficult time.
St Helena Hospice
2020-12-26
Person
5
5
0
Review of Rehab Team
written by
26th December 2020
The people involved was a great help and listened to what was said.
Suggested improvements
In my opinion the all number in each groups means everyone can take their call. Sometimes one person lays to take up all the time.
St Helena Hospice
2020-12-26
Person
5
5
0
Review of Bereavement
written by
26th December 2020
Because of my varied bereavement situation, ie my husband, close sister in law, a very dear auntie, my elder brother and my younger brother becoming suddenly unwell, I was offered in excess of ten months counselling, with a gradual easing back until I was ready to allow myself to stop and my counsellor felt I was ready too. I was assured if I needed further sessions to give the hospice a call.
Suggested improvements
The service could not have been better, I felt it was an excellent service and at all times I was very well supported, with no rush to end my sessions. My family wants to give them praise too. I'm fully aware it's a stretched much needed service. A big thank you.
St Helena Hospice
2020-12-26
Person
4
5
0
Review of Community CNS
written by
26th December 2020
They looked after my mum like she was royality.
Suggested improvements
Personally I do not think anything could have been done to a better standard.
St Helena Hospice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
