St Helena Hospice

St Helena Hospice 2022-06-27 Person 5 5 0

I didn't know what to expect from bereavement counselling but I found the sessions incredibly useful and thought provoking. I told my counsellor that I don't think the sessions revealed anything I perhaps didn't already know but they certainly affirmed a few things and helped me work through some of the trauma of my partner's death, why I felt like I did and still do. We also had some useful discussion about strategies to support my grief, how I want to remember Nick on his "death day" and why I feel triggered by certain events, objects. I had heard good things about the bereavement service offered by the Hospice, which is why I referred myself and I feel so pleased that I did it. There is still a long road ahead but I feel a positive difference after the sessions although I now accept that feeling rubbish, angry, resentful or just ok is totally fine to. I guess it has given me confidence to grieve. Thank you

Nothing. My first session had to be over the phone and I may have felt differently if all my sessions had been this way but all the subsequent face to face sessions were fine. The surroundings were private, comfortable and the other staff in the center were friendly and kind. Parking was also good! (which can make a big difference when you are a little stressed about the first few sessions)

St Helena Hospice 2022-06-24 Person 1 5 0

We asked to wait for care at home until it was needed as my brothers wishes were for my mum and me to care for him until we were unable too. However virtual ward arrived without warning. Some of the people who came had no interest in My brothers care only chatting and looking at my brothers home and joking around. My brothers way is to put on a face and act fine but whenever they left he would be in Agony and worn out. He asked if they could call prior to coming as he was concerned about wasting funding coming to him if not needed however in his notes one of the team kept noting refused care. He never refused care we had stated it wasn’t needed prior to hospital discharge as my mum and I would care for him as per his wishes. On one of the visits one of the nurses joked that she would bring her suitcase next time as she fancied moving in. This actually really bothered my brother to the point he didn’t really want her to come back. Another time he was putting on a fake brave face to she would just leave, she commented to me yeah well he won’t be able to walk soon! Those spiteful words still haunt me even now. Plus this wasn’t true as he walked right up until a couple of hours prior to his passing. I would also have a guess that she is medically qualified to make such a spiteful statement especially as my brothers wishes had always been not to know anything right from being diagnosed. I really hope that she never says that to a family ever again especially at end of life care of a loved one. When we actually needed care we were told they had no capacity! That was really poor and I feel probably due to the noting of refused treatment which was totally untrue it wasn’t requested by us at that time. I feel really let down by the virtual ward and would be very concerned they would do it again to someone else. Thankfully we had care and support from Debbie as she was the only one who actually cared about my brother and mum and me.

We donated on behalf of my brother after he passed away. The lady who called to thank us said that she would call us In couple of weeks To see how we were as we were and still are struggling with the grief. Sadly there was never any follow up call again. Please don’t make empty promises to people in a time of great need. It’s very hurtful and makes you feel very unsupported. For this reason we never used the bereavement support and we have been let down enough.

St Helena Hospice 2022-06-24 Person 5 5 0

Everyone seems professional, attentive and caring. Also very friendly and understanding.

Nothing, all excellent. Maybe be flexible in wearing masks and especially with patients with dementia.

St Helena Hospice 2022-06-19 Person 5 5 0

St Helena Hospice 2022-06-17 Person 5 5 0

My councillor Amber was really helpful and friendly, she helped me deal with the guilt I felt and made it easier to remember my dad without so much pain. I hope I can deal with bereavement better now thank you so much

Nothing Amber helped me brilliantly

St Helena Hospice 2022-06-17 Person 5 5 0

The staff and all carers have been great, and compassionate I can’t have better from everyone many thanks to everyone you all a fantastic job many thanks doesn’t cover how you all made me feel from the start.

Absolutely nothing I couldn’t fault anything you did from start to the end. The last nurse that came touched my heart saying today safe Journey I will away remember this with love.

St Helena Hospice 2022-06-17 Person 5 5 0

All of the staff were always caring and helpful, they always gave you the time to ensure you were happy and fully informed of the situation in a pleasant manor.

I have nothing to add.

St Helena Hospice 2022-06-17 Person 5 5 0

I was contacted by a very nice nurse who was friendly and caring.

St Helena Hospice 2022-06-17 Person 5 5 0

This team of people gave the most excellent service, so caring, and thoughtful. Always had a sense of humour to which is needed sometimes.

You could not have done better I really think they know what they are doing.

St Helena Hospice 2022-06-17 Person 5 5 0

Staff so kind, caring and compassionate.

St. Helena provide an outstanding service.