St Bartholomew's Hospital

St Bartholomew's Hospital 2016-04-06 Person 5 5 0

St Bartholomew's Hospital 2016-04-06 Person 4 5 0

St Bartholomew's Hospital 2016-04-05 Person 3 5 0

The appointment was 30 minutes later than the scheduled time. It was our 2nd visit the clinic and on our first visit that was 45 minutes late too. The information leaflet that was supplied regarding the Hycosy on my first visit was incorrect, this should be updated. It has the wrong day on it and mentioned a drug we had to obtain before and take and didn't need to. People should be accurately informed of the process and should be told after an appointment they will need to be available to spend time waiting to organise another appointment or have to go and wait at the pharmacy to collect a prescription.

St Bartholomew's Hospital 2016-04-04 Person 4 5 0

The service is efficient. Waiting times were minimal. Explanation of the procedure was clear and intelligent. Barts is a hospital in which it is easy to get lost.

St Bartholomew's Hospital 2016-04-04 Person 5 5 0

THE STAFF WERE EXTREMELY HELPFUL POLITE AND CHEERFUL. MY PHYSICIAN WAS FANTASTIC I FEEL THAT I AM GETTING THE BEST ATTENTION POSSIBLE FOR MY CONDITION LEAVING NO STONE UNTURNED!! THE PREMISES WERE VERY CLEAN AND TIDY - WAITING TIME WAS TO THE MINUTE. BLOOD TEST BY THE NURSE WAS EXCELLENT. MY WHOLE EXPERIENCE WAS ONE OF BEING WELL LOOKED AFTER. THANK YOU ST. BARTS.

St Bartholomew's Hospital 2016-04-04 Person 4 5 0

First time at St Barts after many years at the Heart Hospital. Appreciated layout of the centre with plenty of room to move, the organisation seemed good. Problems with the computer system on the day meant that the screens were not being updated correctly and there was a long delay to see the consultant which was disappointing. Nice walk along Oxford Street after!

St Bartholomew's Hospital 2016-04-04 Person 4 5 0

The environment is one with good facilities for space, toilets, food and drink. You are seen in a reasonable amount of time - just be prepared to move around for possible further tests, which may be on other floors. Clinical staff behave professionally and are helpful, as do the reception staff. Unfortunately all this is completely let down by the less than efficient IT system. Every part of the information needed to complete patient appointments, including the clinical staff being able to do their job of records and reports did not happen this morning as the whole IT system had crashed. It's no good berating the clinical that they leave you without any feedback about your tests and therefore what needs to happen next. Nor the reception staff who are unable to give you your appointment there and then. It is the Trust who need to be blamed for a totally inadequate IT system. Where is the strategy for a back up system, even in the interim, so that the system doesn't bring parts of the health service to its knees. People had incomplete appointments and those who accompanied them had their time wasted. Patients will now need to be seen sooner and the continuity of care is broken.

St Bartholomew's Hospital 2016-04-04 Person 5 5 0

I have no comment

St Bartholomew's Hospital 2016-04-04 Person 5 5 0

I have no comment

St Bartholomew's Hospital 2016-04-03 Person 5 5 0

Brilliant care!