St Bartholomew's Hospital

I cannot thank Marcia from Orthopaedic enough for the incredible care and support she has given me. From the moment I see her, she always manages to make me smile and laugh, which instantly puts me at ease and makes every appointment so much more comfortable. Marcia goes above and beyond in every way possible. She explains everything so clearly and in so much depth, making sure I fully understand what’s happening and never feel worried or confused. Her patience, kindness, and genuine care truly stand out. What I appreciate most is how much extra effort she puts in — even giving me additional physio tips and advice to help with my recovery outside of appointments. It’s clear she genuinely cares about her patients and wants the very best for them. She is an absolute credit to the Orthopaedic team, and I honestly cannot praise her enough. Thank you, Marcia, for all your time, effort, compassion, and dedication. You make such a huge difference, and I’m so grateful for everything you do.

Amazing staff who were friendly and reassuring. I was seen really quickly and the consultant was efficient and knowledgeable. I would highly recommend St. Bartholomews for the breast symptomatic treatment and screening. I felt in safe hands.

Everyone at Barts are wonderful and the motto we care applies to everybody I have come in contact with they are a credit to Barts and all are excellent. I have been very lucky to be treated there. They set such a high standard which others can only aspire to.

I attended Barts hospital today to attend three appointments for a lung problem. Everything was extremely efficient. Each appointment was on time and I was treated with respect and professionalism. I also received a scheduled phone call from another consultant at the Royal London hospital, earlier than scheduled. Fortunately, my medical problem is considered stable at the moment. I also had a blood test done, also quickly and efficiently. I was advised that I should return in a years time and I have already received the appointment. Overall excellent service from everyone concerned. Thank you

Yea

St Barts the hospital that promises so much but delivers little in my experience, I travelled up from Margate and arrived for my appointment in plenty of time I booked in and was told to take a seat and wait till I was called. Wait I did for absolutely nothing, no one informed me my appointment was running late or indeed that it was canceled. I was just left to wait pointlessly for hours on end, when I approached the receptionist to see what was happening all I received was a shrug of his shoulders and a 'Ur' I would not recommend anyone using this hospital if there is an alternative available. I had to score them between 1 and 5 but really they deserve a ZERO

Great care by a great team

Nice members of staff.

lete Nobody wants to be in hospital but if you have to be then Bart’s is the place to be. Bart’s is well managed, spotlessly clean, The staff from cleaners, porters, nurses, physios, radiologists, doctors to consultants are extremely warm and friendly, always a big smile, so vital for patients who are a little anxious. You feel you REALLY matter to all the staff, they raise you up!!! I will not name names as it would not be fair to single out individuals from such a fine team. To all at Bart’s I send my heartfelt thanks for the care and empathy I received during my stay with you. With my vey best wishes John King

Once again I feel disappointed by the poor admin at Bart's. I travelled all the way from Nottingham and arrived 20 minutes before my appointment. After using the self-check-in, I was sent to clinic 1. Two minutes after arriving I was told I should be at clinic 3. I arrive at clinic 3 and I'm met by a confused face. Apparently, I "show on one system, but not the other". I'm told to sit and wait. Ten minutes pass and I've not heard anything, so I check if I've been found on the system. I'm told I have and I'm next up. Long-story-short, and I'm still waiting an hour and a half later and I'm suddenly informed I now need an ECG first. This isn't on my appointment letter and wasn't mentioned to me previously. I therefore need to wait to have that done before they can fit my holter. In the end, I am there for over 2 hours. This is despite you proudly stating on the screen in front of me that everything is running "on time". I'm now back on the train, heading home, tied and drained. I wish I could say that this was a rare occurrence, however sadly a version of this has happened close to 90% of the appointments I have had at Bart's.