Scunthorpe General Hospital

Scunthorpe General Hospital 2023-06-26 Person 5 5 0

Son felt very fine and comfortable at all times, he is asd and learning difficulties, staff were very good at all times with him and helpful

No

Scunthorpe General Hospital 2023-06-26 Person 1 5 0

Rang the number I was given told had to go straight to A&E to see the doctor before he finishes at 5pm. Got there at 4:30 to be told the doctor had already left and it would now have to be Grimsby hospital as ENT doctor wasn’t in!

If the doctor leaves at 5 make sure he leaves at 5 and not 4:30!

Scunthorpe General Hospital 2023-06-26 Person 3 5 0

Please specify which answer you require an explanation for….. Overall my mother was admitted to A&E, I found the experience difficult, in that locating her was awkward, finding out information was difficult, trying to explain her circumstances was not easy. The staff seemed ok, but were totally focused on her chest and not really interested in looking at other causes of a possible infection, I still don’t know if they actioned anything I asked. I found water and kept giving it to my mum as she was very dehydrated- if I hadn’t no one would have offered her any.

I am completing this on behalf of my 90yr old mother, had I not been present I am not convinced she would have been offered drinks, been able to use the toilet, or have understood what was going on. There were a few staff involved with her and most were lovely, but the registered nurse looking after her in the final stage before discharge seemed distracted, never finished a job e.g started IV paracetamol, but failed to the fluids afterwards, didn’t introduce herself whereas everyone else did. The young Dr was far more proactive to the point where she was looking for a wheelchair for me to take Mum home in - surely not her job?? As a relative trying to negotiate the department is a nightmare, so many changes of location for my mum added to her disorientation. Holistic approach seems lacking too. Staff seemed reluctant to pursue other causes of infection when the focus was on her chest - which was no worse than 2 weeks prior.

Scunthorpe General Hospital 2023-06-26 Person 4 5 0

Can’t falt the staff , they are doing the. Eat they can

It is what it is . NHS is doing its best

Scunthorpe General Hospital 2023-06-26 Person 4 5 0

I was made to feel very relaxed and without concern throughout the whole of my stay.

What a thoroughly professional outfit.

Scunthorpe General Hospital 2023-06-26 Person 4 5 0

I gave this answer because this what I wanted to say.

There is nothing that you could have done better, overall it wasn't required.

Scunthorpe General Hospital 2023-06-26 Person 5 5 0

My doctor was thorough and caring and made me feel at ease

N/A

Scunthorpe General Hospital 2023-06-26 Person 5 5 0

The staff were excellent, I have no complaints about my treatment at all. Having to be left on my own was a bit scary but everyone was just brilliant. The new a&e is fantastic. Thanks to all concerned

The only thing I would mention is that whilst sitting in the waiting area you hear what is wrong with everyone and some people must've been embarrassed having to say what was wrong with them

Scunthorpe General Hospital 2023-06-26 Person 5 5 0

I felt cared for and safe. I was treated with kindness and compassion.

Difficult to hear at reception whilst booking in - felt a bit lost coming out of x-ray back to A&E.

Scunthorpe General Hospital 2023-06-26 Person 5 5 0

Excellent staff

Nothing