Share review of Scunthorpe General Hospital

Scunthorpe General Hospital 2023-06-26 Person 3 5 0

Please specify which answer you require an explanation for….. Overall my mother was admitted to A&E, I found the experience difficult, in that locating her was awkward, finding out information was difficult, trying to explain her circumstances was not easy. The staff seemed ok, but were totally focused on her chest and not really interested in looking at other causes of a possible infection, I still don’t know if they actioned anything I asked. I found water and kept giving it to my mum as she was very dehydrated- if I hadn’t no one would have offered her any.

I am completing this on behalf of my 90yr old mother, had I not been present I am not convinced she would have been offered drinks, been able to use the toilet, or have understood what was going on. There were a few staff involved with her and most were lovely, but the registered nurse looking after her in the final stage before discharge seemed distracted, never finished a job e.g started IV paracetamol, but failed to the fluids afterwards, didn’t introduce herself whereas everyone else did. The young Dr was far more proactive to the point where she was looking for a wheelchair for me to take Mum home in - surely not her job?? As a relative trying to negotiate the department is a nightmare, so many changes of location for my mum added to her disorientation. Holistic approach seems lacking too. Staff seemed reluctant to pursue other causes of infection when the focus was on her chest - which was no worse than 2 weeks prior.