Queen's Hospital

Queen's Hospital 2024-05-14 Person 2 5 0

Certain departments were great and some absolutely awful. The lady taking my bloods was really rude. The nurses while I waited for a bed were doing their best and were treated really badly by some patients. I was not found a bed and had to sit in a chair from 5pm until 11 am the next day My surgical team were great, especially the female member (not sure of her name) she gave me great care and came to check on me after surgery. While I was on the ward recovering all the nurses were awful. I had to ask for water for 2 hours straight and they didn’t bring it to me as they kept forgetting. I had to physically get out of bed after my appendix surgery and walk down the corridor to find some. The next day I was discharged and 5 mins after they told me they were trying to rush me out of the bed, even though I just had surgery, could hardly stand up alone and was waiting for someone to come and collect me.

More staff, more communication, have post op nurses that care.

Queen's Hospital 2024-05-14 Person 2 5 0

Where do I start! To spend 14 hours in A&E, bad leg wound to a 95 year old man, stitched up in corridor after about 13 hours is a quite disgusting state of affairs. The fact that, so far at least, there is no infection is a miracle. After about 12 hours a sister and doctor came round, they were not able to call up the x-ray that had been done because for some reason they were not able to call it up, let alone read it. They looked at the wound and decided it needed to be seen by an orthopaedic doctor. When she arrived (Isabella) she did a good job even though her 'table' was the seat of a wheelchair that umpteen people had used. A disgrace. The questions that you pose in this survey are difficult and do not easily allow for useful answers. The staff are kind and respectful but no-one really knows what is going on. The system, if there is one is chaotic. There is no adequate follow up of the patient's journey through A&E resulting in patient's having to stay longer than necessary thereby exacerbating the already hopeless backlog. There is a clear lack of leadership at every level. Of course, the hospital is badly laid out. Of course there are too many people in the catchment area for the available medical facilities left in the area. Of course some of the people going to A&E shouldn't be there since they have not been involved in an accident and are not in need of emergency treatment BUT none of those things, whilst contributing factors, should result in the totally dysfunctional A&E department at Queens.

Just about everything

Queen's Hospital 2024-05-14 Person 4 5 0

Because the waiting times were too long

I think you should think about having a ticket system or some kind of virtual que in an app for a&e so that people do not have to wait more than 15 hours just to be seen.

Queen's Hospital 2024-05-14 Person 4 5 0

A

A

Queen's Hospital 2024-05-14 Person 2 5 0

Sky A ward excellent. Amazing experience. Same day emergency care shocking how people are treated. Was told to go to ward only to be told by porter there was no beds available. Very poor.

More staff. Better communication. In sdec I must have spoken to about 4 drs repeating myself to each one. Sky A ward on the other hand was amazing. Great staff who actually care.

Queen's Hospital 2024-05-14 Person 2 5 0

I waited for 48 hours before being given a bed. I was sitting in a chair before that. The staff were rude and unhelpful.

Not having to wait in a chair for 48 hours. Give the staff training in not being so unhelpful.

Queen's Hospital 2024-05-14 Person 4 5 0

The treatment was good I felt there was a lack of communication about waiting times etc Possibly there could be light up signs giving this info etc

Nothing could be better because the vast amount of people who needed attention this restricted the amount that staff had to deal with this they were all working flat out

Queen's Hospital 2024-05-14 Person 4 5 0

As a cancer patient I was treated in a timely manner and nurses and doctors were very good

Nothing

Queen's Hospital 2024-05-14 Person 4 5 0

I was in lot of pain due to gallstones. Surgery was done which I believe has saved my life.

I was kept waiting in a chair. More beds need to be provided to Queens hospital to deal with emergencies.

Queen's Hospital 2024-05-14 Person 2 5 0

We were brought in by ambulance to majors and sat on a chair. My daughter was suppose to be having an emergency ct head and xray shoulder. She was seen 5 hours later. The a and e department was over run, patients in beds in the corridors with no one watching them. Old aged patients who were unable to care for themselves being left alone and scared. There was 2 patients near us, both clearly with mental health issues. The department could not control one of these patients who was allowed to roam around shouting abuse and profanities at other patients. Security was called but they kept leaving. Staff being threatened. The second patient although stating he had mental health seemed to know what he was doing. He kept staring directly at my daughter trying to get a reaction by tapping his foot continuously and when she looked at him, he smiled like he was going to attack her. This didn't just happen with my daughter but all the younger looking patients who were all extremely upset and scared of him. I spoke to a nurse about the situation and she immediately got security who placed him in a side room and sat outside so he couldn't get back to us. That nurse was great in the way she handled things...but this was 4 hours after we first reported the situation. That nurse had literally just started her shift and managed to sort out security for both patients. It seemed like the night staff did not want to be there and the day staff had to pick up the pieces. We asked for painkillers for my daughter and was told they would be 5 minutes. We continued to ask for these for 2 hours until they finally gave her some. After 12 hours a nurse came over and tried to put an iv saline on my daughter, when I asked why she couldn't tell me. My daughter refused this. Nurse in charge asked for a blood test to be done on my daughter. Previous bloods she had, they blew 2 veins and just about managed to get the 3rd. So we told this to the nurse and she said she would be right back. She never returned. When we queried this she just said that she wouldn't be able to get a vein. Now we knew they had trouble last time but they did get blood, so again it seemed the staff just didn't want to do this or even try. When we finally saw the doctor it was 13 hours later. And this is the only person I will praise. The doctor had asked for an opinion from a colleague who stated that there wasn't anything wrong with the xray and my daughter could just go home. No pain killers nothing. This doctor was not happy and asked for a second opinion. This time she was told to strap the arm up and give painkillers and a referral to ortho fracture clinic as the xray was showing an abnormality and needed further investigation for a possible dislocation. This doctor went above and beyond to make sure we had the right answers and information before we left the hospital. Other patients sat with us, one was found to be severely anaemic and needed urgent blood transfusion.....was sent away and told to come back 3 days later. Another needed 5 days worth of iv antibiotics....to be told he would not be given a bed on a ward and would have to stay where he was (he had been in a chair in severe pain for 36 hours already) another young man brought in on suicide watch ended up leaving off his own accord because the 2 mental health patients were causing him too much distress. And these were just the patients sat directly with us. Also when doctors came to talk to patients they were openly discussing their cases in front of other people. It was only that my daughter needed to be checked over physically that we were taken to another room.

More staff that actually care about their jobs. Separate area for mental health patients (I suffer with mental health issues and I was struggling for days afterwards because of my experience at this hospital) not enough beds, whether in a and e or on the wards. Separate room for consultations for all patients.