Queen's Hospital

Queen's Hospital 2024-05-14 Person 4 5 0

As a cancer patient I was treated in a timely manner and nurses and doctors were very good

Nothing

Queen's Hospital 2024-05-14 Person 4 5 0

I was in lot of pain due to gallstones. Surgery was done which I believe has saved my life.

I was kept waiting in a chair. More beds need to be provided to Queens hospital to deal with emergencies.

Queen's Hospital 2024-05-14 Person 2 5 0

We were brought in by ambulance to majors and sat on a chair. My daughter was suppose to be having an emergency ct head and xray shoulder. She was seen 5 hours later. The a and e department was over run, patients in beds in the corridors with no one watching them. Old aged patients who were unable to care for themselves being left alone and scared. There was 2 patients near us, both clearly with mental health issues. The department could not control one of these patients who was allowed to roam around shouting abuse and profanities at other patients. Security was called but they kept leaving. Staff being threatened. The second patient although stating he had mental health seemed to know what he was doing. He kept staring directly at my daughter trying to get a reaction by tapping his foot continuously and when she looked at him, he smiled like he was going to attack her. This didn't just happen with my daughter but all the younger looking patients who were all extremely upset and scared of him. I spoke to a nurse about the situation and she immediately got security who placed him in a side room and sat outside so he couldn't get back to us. That nurse was great in the way she handled things...but this was 4 hours after we first reported the situation. That nurse had literally just started her shift and managed to sort out security for both patients. It seemed like the night staff did not want to be there and the day staff had to pick up the pieces. We asked for painkillers for my daughter and was told they would be 5 minutes. We continued to ask for these for 2 hours until they finally gave her some. After 12 hours a nurse came over and tried to put an iv saline on my daughter, when I asked why she couldn't tell me. My daughter refused this. Nurse in charge asked for a blood test to be done on my daughter. Previous bloods she had, they blew 2 veins and just about managed to get the 3rd. So we told this to the nurse and she said she would be right back. She never returned. When we queried this she just said that she wouldn't be able to get a vein. Now we knew they had trouble last time but they did get blood, so again it seemed the staff just didn't want to do this or even try. When we finally saw the doctor it was 13 hours later. And this is the only person I will praise. The doctor had asked for an opinion from a colleague who stated that there wasn't anything wrong with the xray and my daughter could just go home. No pain killers nothing. This doctor was not happy and asked for a second opinion. This time she was told to strap the arm up and give painkillers and a referral to ortho fracture clinic as the xray was showing an abnormality and needed further investigation for a possible dislocation. This doctor went above and beyond to make sure we had the right answers and information before we left the hospital. Other patients sat with us, one was found to be severely anaemic and needed urgent blood transfusion.....was sent away and told to come back 3 days later. Another needed 5 days worth of iv antibiotics....to be told he would not be given a bed on a ward and would have to stay where he was (he had been in a chair in severe pain for 36 hours already) another young man brought in on suicide watch ended up leaving off his own accord because the 2 mental health patients were causing him too much distress. And these were just the patients sat directly with us. Also when doctors came to talk to patients they were openly discussing their cases in front of other people. It was only that my daughter needed to be checked over physically that we were taken to another room.

More staff that actually care about their jobs. Separate area for mental health patients (I suffer with mental health issues and I was struggling for days afterwards because of my experience at this hospital) not enough beds, whether in a and e or on the wards. Separate room for consultations for all patients.

Queen's Hospital 2024-05-14 Person 4 5 0

I was dismayed and very upset at the length of time I was in each department eye clinic and emergency department , but I will say the nurse is charge was very specific with the information that she conveyed in fact she was lovely , and made it clear of wait times , the eye clinic was much the same lovely staff ,all doctors involved in my care were thorough friendly and caring

What I found very annoying , if you transition to another department , your wait time starts from the moment you attend the next department , yes to make sure that there are enough doctors for each department , but i understand that the staff absolutely do the best they can , in a very difficult situation that they find themselves in , staff were helpful and thorough

Queen's Hospital 2024-05-14 Person 4 5 0

I know nhs is going difícil time but I havevto wait to long 12 hours still no see a doctor due to Sever back pain and the chairs were verte hard seat but onle you trying your best with what you have and that is just understandable thank for all your help and the wonderful job you all doing

Very waiting area chair to spen 12 hours were not good

Queen's Hospital 2024-05-14 Person 1 5 0

Sent to A&E by GP as I was experiencing chest pains and shortness of breath I have an existing heart condition. Dr wrote a letter for the hospital. I waited over 9 hours in what I can only describe as third world conditions to see a doctor by 6.30 am I was exhausted and discharged myself far from helping me the experience caused me more stress and pain.Queens hospital, as far as I have experienced, is not fit for purpose.

Increase the numbers of Doctors and nurses improve the waiting rooms and treat people with dignity and not like cattle being sold at market

Queen's Hospital 2024-05-14 Person 1 5 0

I was kept waiting in a&e for 44hours whilst barely getting seen too and having barely any medication or pain killers. Had to sleep in a very uncomfortable chair which lead to me having terrible neck ache, leading to a very bad migraine which made me be sick. The head nurses weren’t much help and left you there in pain. You’d ask for pain killers from 5 people and finally get them 2 hours later. I kept getting lied to about “getting a bed”. People who had came into A&E significantly after me were getting admitted and seen to before me even though I was told I was getting a bed and was priority. Then when I asked I was first told it’s because I’m young and the older patients required the bed more, then I was told it’s because their situation was more serious than mine and I just kept getting fed lies. I also felt like I was treated like a human and more like an animal. Felt intimidated to even speak to some of the head nurses as they didn’t have no bedside manner and were rude and blunt but were laughing and chatting with their colleagues whilst patients were crying in pain. I completely understand that it isn’t an easy job to be a nurse or a doctor but the easiest thing to do is to communicate with the patients and let them know what is going on, rather than lying to them and ignoring them as if they aren’t even their. This experience in Queens has really effected my mental health and triggered my depression and anxiety again. I cried continuously because of the pain and how my mental health was effecting me. The comment about my age made me feel so insignificant and like my problems were invalid because of my age (even though 25 isn’t that young).

More communication. More compassion. And actually treat patients like they are humans not just numbers.

Queen's Hospital 2024-05-14 Person 2 5 0

Because Queens hospital is the worst in England no drink no food I can hardly walk with other illnesses and no one gave a dam

I am 80 years old and was waiting to be admitted for 33 hours sitting in a chair no food no drin and no medication to then be told I am discharged what a waste of time

Queen's Hospital 2024-05-14 Person 1 5 0

It was an absolutely appalling experience.. sat on a trolley in a corridor for over 36 hours

Everything

Queen's Hospital 2024-05-14 Person 2 5 0

Very long waiting time. I wasn't informed why I have to go to different department after initial visit with first doctor...just been told to wait and go. Second doctor was actually very helpful and communicated with me very well so I knew wjat to expect. Unfortunatelly I have my emergency surgery cancelled twice now and still waiting for phone call. Feeling very stress as this is misplaced bone injury in right hand and I'm not able to work or do anything with this hand!

I wish my surgery could be done as soon as possible in next coming days...Inticial doctors could be more informative and explain more. I spend in hospital from 8am until 4pm I wish that could be reduce and more better logistic in place