Queen's Hospital

Queen's Hospital 2024-05-30 Person 5 5 0

The whole team were professional, efficient & caring during the whole process

I think everything runs as well as it should

Queen's Hospital 2024-05-30 Person 5 5 0

all the staff were friendly and helpful.

everything was fine

Queen's Hospital 2024-05-30 Person 5 5 0

All staff have been supportive of my issues and great care received.

Totally satisfied with my care.

Queen's Hospital 2024-05-30 Person 4 5 0

Kind, considerate, knowledgeable.

I was taken to A&E after tripping and breaking my forearm. From the word go, I was treated with kindness and consideration by every member of staff I encountered. My only upset was being kept in x-ray for 75 minutes for a porter to take me back to my cubicle. They were coming and going with other patients and repeatedly said that I was not on their list. One in particular was very rude to me when I asked, and even engaged in an argument with a fellow patient who challenged the way that he spoke to me. I had already spent many hours in A&E and it was only when I said that I would walk back myself that one managed to appear. I feel that this was unacceptable and not necessary.

Queen's Hospital 2024-05-30 Person 2 5 0

It took 13 hours for a doctor to look at my blood test result and tell me that the result had an indicator (high) for a blood clot. Thankfully no clot was found but it took a total of 24 hours to find this out. There was no way of knowing during the 13 hours from blood test that there wasn’t a blood clot nor during the subsequent hours waiting for scans. I waited in a corridor for 13 hours! People around me laid on the floor. Desperately sad and terrifying. I’m grateful for the treatment I eventually received and forv care of the doctors and nurses.

Blood results need to be reviewed sooner. 13 hours could have been catastrophic - thankfully it wasn’t.

Queen's Hospital 2024-05-30 Person 5 5 0

Because the doctors and nurses are brilliant here. I think it's a disgrace that nurses have to pay for parking. How can this be?

Respect the doctors and nurses more. Pay them more and at the very least not make them pay to park their cars. Shameful

Queen's Hospital 2024-05-30 Person 5 5 0

I am having 20 sessions, completed 15 so far. It has actually been a very pleasant experience, with lovely staff and a great environment. I can't fault it.

A lot of discussion in the waiting room and with staff about people getting fined for driving through the "bus gate". I can empathise with this as I think the signage is unclear and people are not familiar with the term. Frankly I can't work out what it's even there for, just seems to be a money-making thing.

Queen's Hospital 2024-05-30 Person 3 5 0

The communication from the doctor I saw was excellent and have passed this onto his consultant on the day. The nursing staff however barely looked you in the eye listened to what you said or checked that you are ok I appreciate that they are very understaffed. They were having to restock areas all the time as there is no one to do that job for them. In SDEC there was a disagreement between the senior sister and the sister about how this was not good enough and she needed to do better. I don’t necessarily disagree as the area was just disorganised however the desk is not a sound proof area and when you are in a chair in front of the desk you can hear everything. Multiple times having to share drip stands as not enough for one person meaning that you could not go to the toilet or get up to speak to the nurse and to get my drip re started meant asking for help three times and still not done (figured out the issue on my own) the only reason the scores are not just ones is because of the doctor that looked after me. Sleeping in the corridor outside SDEC was awful, to get to the toilet you either had to wait for a member of staff to open the door or just push it open which is probably why it is mostly broken. The heating was still on so with no air coming through the corridor was hot and humid (a porter sorted this out) No where to wash or clean your teeth in the morning. My bed was opposite the door so every time someone came through the door meant I could see and be seen by those in the waiting area. The area is not supposed to have people walking through it however this was mostly ignored. The lights were on constantly I was told that I would be given a night pack none was offered. The senior sister the same one who spoke to the sister took me round to the corridor did not tell me where I was going or why and clearly has no interest in me as a person I was just an ‘issue’ she needed to move. No water or anything offered. I was moved to the ward despite being told I just needed to wait for the reg to explain the operation I need. In SDEC when food came round if you could not walk to the trolley not sure you would have got food as no one seemed to check that an offer had been made I was offered food but was NMB still at that point but luckily no memory issues but also the NMB I was never told it was recinded.

More staff in SDEC Have someone whose role it is to keep all the trolleys/stock room topped up -staff spent a lot of time finding ‘stuff’ Better communication between doctors and nursing staff -lots of patients waiting >2 hours just for a discharge summary Better compassion there is a pull up banner at the front door that says about see the patient I did not feel seen by the nursing staff There was one young lady in SDEC booking in that was lovely she has pink/purple streaks in her hair and she recognised me as I have been in a lot with my mum (strokes) and asked me how my mum was and when the nurse was asking me questions she was very supportive and recognising the amount of pain I was in again the nurse just a job to do and boxes to tick I think a lot of your staff here are exhausted I cannot say any of them were deliberately horrible or rude because they were not but rather come across as exhausted physically, emotionally and spiritually and worn down by the environment and working conditions

Queen's Hospital 2024-05-30 Person 2 5 0

The an and e department was overwhelmed. There was the overall impression that there were inadequate doctors and although the staff were trying to cope, no one could apply a coping methodology, wether it’s because of the amount and variety of patients or that they had this situation on a daily basis and were resigned to the simple fact that the situation was a virtually impossible one. I was there for 12 hours with no dialogue or updates on what was happening. I felt very sorry for the staff on duty and trying to work within this hopeless situation. I left with an unsecured catheter plus a box of antibiotics and no instructions on how long to use it for. The day was an insight into just how dreadful this situation with the NHS has become. It was positively Dickensian, a hospital department that wouldn’t be out of place in a banana republic. Shame on the shareholders.

There isn’t enough room here.

Queen's Hospital 2024-05-30 Person 2 5 0

I had been waiting ages for treatment and I asked for updates it was like I was hitting a brick wall, they delayed my procedure two knowing the problem I had was life treating.

Talking to the person and getting a better understanding of what's wrong with the person, make notes of everything that happens not just computers they are need to be written down