(NAMS) Prescription Service
Phoenix Centre, Millennium Way West, Nottingham, NG8 6AS Also known as: Fittleworth
1,007
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
(NAMS) Prescription Service
2020-09-30
Person
4
5
0
Review of (NAMS) Prescription Service
written by a patient
30th September 2020
I was treated with respect and patience by the receptionist, and stoma care nurses Andrew bird and Tammy temple, but that they knew their jobs in more important still and I was encouraged to contact them again to report on the changes made to equipment.
Being aged and rheumatic and dependent on public transport, I found the clinic premises a bit difficult to locate. However this only applies to someone with reduced mobility, so I am not suggesting moving location, but the sign nearby could be bigger, cleaner and more elevated?
2020-10-10 09:38:47
Response from (NAMS) Prescription Service
Thank you for taking the time to feedback. It is good to read that the staff you had contact with treated you well. Thanks also for the suggestion regarding our signage, We will look into to this to see if it can be improved.
(NAMS) Prescription Service
2020-09-14
Person
5
5
0
Written by a patient
Written by a patient 14th September 2020
Excellent Stoma care at home from AB.
2020-09-15 08:03:37
Response from (NAMS) Prescription Service
Thanks for taking the time to leave your feedback. We aim to be able to provide excellent stoma care wherever and whenever it is needed so it is great to read we are achieving this goal.
(NAMS) Prescription Service
2020-09-10
Person
5
5
0
Review of (NAMS) Prescription Service
written by a carer
10th September 2020
Service was brilliant I felt I was listened to and treated with the upmost care and respect
2020-09-11 08:58:35
Response from (NAMS) Prescription Service
Thank you for taking the time to leave this great feedback. I am glad you found we were able to provide the service that was needed.
(NAMS) Prescription Service
2020-09-08
Person
5
5
0
Written by a patient
Written by a patient 8th September 2020
I am impressed by the overall service provided by NAMS.
The clinic was spotless and set out ideally for enabling the annual review to be carried out while taking into account the necessary social distancing required by Covid-19 recommendations.
There was easy access and from arrival to departure I felt completely at ease. The requirement for face masks and my temperature being taken before I could get further than just inside the entrance door made me feel relaxed that my protection needs were well catered for.
Well done NAMS.
2020-09-11 09:05:16
Response from (NAMS) Prescription Service
Thank you. We have taken our responsibilities regarding safety very seriously and appreciate the understanding of our service users with this.
(NAMS) Prescription Service
2020-07-27
Person
5
5
0
Review of (NAMS) Prescription Service
written by a patient
27th July 2020
Do to COVID and staff working from home it does take a while to get through on the phone. But once I spoke to the lady she very quickly put me through to speak to a stoma nurse. He was so lovely as I was very anxious and offered a video call. A really good one to one consultation in my own home with plenty of practical advice
He provided me with an email address to contact him should I have further concerns which was very reassuring.
(NAMS) Prescription Service
2020-07-18
Person
4
5
0
Written by a patient
Written by a patient 18th July 2020
The reason I only put4 stars on clean location is because I am waiting for wipes to deal with my problem area, but have been assures the outcome will be positive. I had a very long and comfortable conversation with Andrew who made me feel assured. I have always been treated kindly by Nams & would recommend them to anyone in need of their services.
Thank you
Olivia Watkins
