Lister Hospital

Visited the EYE CLINIC as I suspected I had an eye virus that I had before so knew the symptoms. The reception staff were lovely and I didn’t have to wait long to be seen by a member of the triage team, who did a reading test and eye pressure test. She agreed my eye looked red and swollen and I explained I was convinced this was the same virus I had before and I was at another health trust when I had this 2 years earlier who told me it was vital to get treatment straight away for this virus as my sight could be damaged if delayed. She said as the pressure in my eye was ok to come back in 2 days for an appointment as it may be a scratch. I self medicated with antivirals as I strongly suspected she was wrong. I saw the eye doctor 2 days later who confirmed it was the virus again and said I did the right thing to take antivirals. I said I should have been seen by an eye doctor 2 days ago and not sent away as if I didnt self medicate my sight could have been damaged especially as I have had this 3 times. She said it was good that I knew this but I am appalled that this can happen. She said to come back in a week after additional prescribed drops and we would discuss me taking a low dose preventative antiviral as I have had this virus a number of times. I saw another eye doctor when I went back who didn’t want to do this. I am now so worried it will come back and I will not be seen for days again. I find the whole experience really worrying. I spoke to another eye specialist who the triage person should have referred me to be seen the same day.

I can only complement all the staff that I came in contact with when I came in on 4th April. An ambulance was not available so friends bought me. My physical symptoms were very frightening but after being given two bags of saline I opted to go home despite being offered a nights free board if I needed it. Would you please let the staff know just how grateful both myself and my wife were.

I was taken in to A&E by ambulance & I spent 12 hours before I was seen by a doctor I was not given any pain medication for my pain, I had seven sezuies this is why I was taken in, I have lost the feeling of my lower leg and bowl but I was sent home with out any pain medication any tests any scans just told it’s chronic pain but I’m unable to walk stand or lift my head due to pain

Good place for good treatment

the staff treated me really well, explained all the procedures, every step. after the surgery, the nurse was really helpful and caring, and explained to me all the steps that i have to take for a good recovery

All operating staff were great, including the anaesthetist and the nurses in the recovery area. I was very satisfied with the overall experience.

Fantastic service, facilities abd staff from the moment i turned up at the Urgent Treament Centre, fast tracked through to chest xray, and then for a night in the AMU. Fantastic treatment as it was urgent and unknown issue I had from retrurning from Peru. Food was excellent. Communication excellent. I cannot thank Lister enough for how they looked after me and investigated my condition. Lee Huckle

Decent NHS clinic.

Lister looks quite dated and the care is mixed depending on which department you are visiting. The ENT department is really excellent.

Mixed review. Pre op was absolutely awful rude staff, one member decided to take me off the waiting list for surgery luckily the surgeon was made aware and phoned me to say he would be operating on that day. I reminded the nurse i was on DOAC and would need bridging, it was ignored, it was only when i got home i received a telephone call asking how it had been done before. No advice sheets were given, i found all my information on-line and from asking the surgeon My date for surgery was changed neither myself or surgeon was aware, communication was non existence I chose Lister because of my medical history, if i had now decided to go elsewhere it would have taken weeks / months for relevant medical information from previous anaesthetics to be transferred and then start the process again. The actual day went really well thank you to the staff in the day unit, the anaesthetist was great too as was my surgeon.