Share review of Linden Centre

Linden Centre 2022-09-16 Person 2 5 0

Rules not always made clear to patients and Dependent on factors that are obscure to the patients. This lack of "control" and clarity on routine/rules is perceived With frustration by most of the patients. Sometimes legitimate questions like time of the review Or if it is possible to have a bath are answered with rolling eyes Or visible frustration from staff (like rolling eyes or annoyed tone of voice). When I asked if I could know the procedure to fill up A complaint, staff was "unaccomodating" with my request And visibly annoyed. When on overnight leave, all my personal items have been removed without notice and communication. Patients are not in control of the access of their own room or bathroom as the bathrooms are locked and often no key for the room is given to the patient. Staff access without knocking or waiting for response in bathroom or bedroom. Generally I felt that the environment was detrimental for my health as very stressful and noisy apart from some patients and staff.

Clarity of rules/routine and consistencies among staff. Separate loud and aggressive patients in acute phase from patients in phase of recovery. Train staff to deal with and to listen patients. Help staff to deal with their own feelings frustration and stress.