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29th September 2022


The consultant on the ward, seemed to work like a conveyor belt, the sooner you came in he wanted you back out the door, the patient was not listened to or consulted in their care, the CPA was not used, the main staff on the ward where HCA’s to which all they did was fill out pieces of paper to say where you where in the ward, but didn’t care if you wanted to talk

Suggested improvements
Listen to patients, plan follow up care, give some options if you felt you needed to go back into hospital. Instead this goes through the access team who don’t want to know

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care