Reviews
Reviews
Customer service. Treatment time - waiting time. Very badly treated by the reception and lack of attention from the staff. Very very very disappointment by the service.
Consultant was very prompt and helpful.
Very caring.
I went to KGH A & E on 4th May, 2016 as I had partially ruptured my calf muscle. After 5 hours, I was given an appointment at KGH fracture clinic. I said that I don't have a fracture. The sister said this department also deal with muscle issues. I was also told by the doctor that a scan would be organised. I did not receive a scan at the hospital.
When I attended the fracture clinic appointment on 11th May, I was asked by the doctor where were my x rays/scans etc. I said that I was told it would be organised, and I was given this appointment only. He was not impressed with this and said that the scan should have been done when I was at A & E, and that this was not the correct department for me.
He examined my leg and said that he would request a scan, as the extent of my injury is still not known. I have had to wait a week to be told this. There is obviously some miscommunication between A & E and the fracture clinic, and I feel that I did not receive the full treatment that I should have at the right time, which I hope will not affect my prognosis.
Very busy and noisy ward. Some very big personalities working here. Staff need to remember about dignity and confidentiality and apply volume control when discussing patient issues. Patients should not be privy to operational and staffing issues.
I have no comment
We have been treated ready well the problem was diagnsed immediately and the treatment was up to the exectation.
I did not wait to long for treatment