Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Katharine House Hospice
2023-10-26
Person
5
5
0
Review of Outpatient Service
26th October 2023
For me it was a very positive outcome sharing experiences, not feeling alone. No other service like it .staff so caring.
Suggested improvements
no
2023-10-30 12:15:03
Response from Katharine House Hospice
Thank you for your feedback. To hear you have had such a positive and helpful experience is also very gratifying.
Katharine House Hospice
2023-10-26
Person
5
5
0
Review of Outpatient Service
26th October 2023
Good enjoyed the afternoons out.
Suggested improvements
happy to have been here . Enjoyed the challenge.
2023-10-30 12:51:38
Response from Katharine House Hospice
Thank you for telling us about your experience of our services and that you found it enjoyable.
Katharine House Hospice
2023-10-26
Person
5
5
0
Review of Outpatient Service
26th October 2023
So pleased with the sensitive and thoughtful care i received and the overwhelming staff.
Suggested improvements
nothing
2023-10-30 12:12:40
Response from Katharine House Hospice
Thank you for feeding back to us on the care you have received. It is so very reassuring to know that you have had a positive experience.
Katharine House Hospice
2023-10-26
Person
5
5
0
Review of Outpatient Service
26th October 2023
The staff who took part in the session's were compassionate, professional & sensitive to our plight. Information was presented in a relaxed and easy way. The relaxation was very useful and i am using the technique's.
Also coming to the venue 6 times made me less afraid of the word hospice.
Suggested improvements
Possible to encourage us to talk more about positive aspects of our lives before facing the future with a cancer diagnosis . this is meant as a positive not a negative criticism
2023-10-30 12:48:11
Response from Katharine House Hospice
Thank you for taking the time to feedback. All feedback and suggestions are very welcome to help us to provide the high quality care we strive for.
Katharine House Hospice
2023-10-26
Person
5
5
0
Review of Complementary Therapies
26th October 2023
Rachel was very pleasant & kind. the aromatherapy treatment was very much enjoyed.
Suggested improvements
Nothing
2023-10-30 12:10:50
Response from Katharine House Hospice
Thank you for your feedback. You taking the time to let us know of your positive experience is very much appreciated and helps motivate the staff to maintain their high standards of care.
Katharine House Hospice
2023-10-25
Person
5
5
0
Review of Counselling Service
25th October 2023
The service was at a pace that suited my needs never rushed or cut short.
I was made to feel secure and in a safe confidential place.
I felt the sessions were tailored to my individual needs.
With each session I believed I improved I do not believe I would have achieved the result without the help. I am and always will be grateful.
Suggested improvements
There is nothing that could be improved in my opinion.
2023-10-30 12:08:59
Response from Katharine House Hospice
Thank you for sending us your feedback. To know that our service has helped, matters a great deal to us all.
Katharine House Hospice
2023-10-24
Person
5
5
0
Review of Counselling Service
24th October 2023
Conversations always felt personal and always felt listened too. Challenged feelings to encourage deeper self reflection.
Suggested improvements
Could have a digital sign in register.
I can't think of anything else I would suggest changing.
2023-10-30 12:07:34
Response from Katharine House Hospice
Thank you for your feedback. It really helps us to maintain and improve our services.
Katharine House Hospice
2023-10-16
Person
5
5
0
Review of PCNS
16th October 2023
Rachel always listens to what we have to say. She is very knowledgeable around my condition and medications that I take. She is always smart and professional.
Suggested improvements
N/A
2023-10-30 12:05:54
Response from Katharine House Hospice
Thank you for feeding back on the care you have received. The staff really appreciate people taking the time to tell us about their experiences.
Katharine House Hospice
2023-10-11
Person
5
5
0
Review of PCNS
11th October 2023
Clare Cooper visited my mother's house on 9/10/23, listened attentively to our difficulties and proposed solutions to all of them. As of today, 11/10/23, some of the revised medication is available for collection from the pharmacy; also a team member from Marie Curie is staying overnight, to relieve my mother's anxiety should she awake, and thus allow my brother and myself to have a restful night's sleep.
Many thanks Clare, you have relieved considerable stress from two elderly gentlemen.
Suggested improvements
Absolutely nothing.
2023-10-30 12:02:54
Response from Katharine House Hospice
Thank you for taking the time to feedback on the service you have received. It helps us to hear about the positive impact the care has had.
Katharine House Hospice
2023-10-09
Person
5
5
0
Review of PCNS
9th October 2023
Clare Cooper came to our home and explained everything well and when she left I felt that a load had been lifted
Suggested improvements
I think every thing was done that could be done for now
2023-10-09 15:48:02
Response from Katharine House Hospice
Thank you for your feedback and letting us know that the care provided has helped in your time of difficulty.
Katharine House Hospice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
