Isebrook Hospital

Isebrook Hospital 2022-10-18 Person 1 5 0

I am still waiting to be seen by a professional physiologist since February 2022. My appointments have been cancelled, I've been accused of not engaging with the service when I was told to engage with only 1 service at a time. My case has been closed without notification. No one calls me back when they say they will. Any calls to me are made by a private number with no message left so I am unable to identify who has called me or give me a contact number to call back. I've done 3 telephone assessments with no further action???

Everything! It's a disgrace how I have been treated.

Isebrook Hospital 2022-10-18 Person 2 5 0

I have no clue what is going on. Have heard nothing until this questionnaire in ages.

Having a loging so you can see the progress of your case and action being taken and who to contact is needed.

Isebrook Hospital 2022-10-18 Person 4 5 0

N/a

To have been more clear about medication. I wasn't informed that I would have to request it through the hospital. So was delayed on getting the medication I needed.

Isebrook Hospital 2022-10-18 Person 4 5 0

Nothing to add

Nothing, it was… We’ll organised Kind Understanding Gave space to talk Creative and pragmatic approach Not dismissive Excellent all round, really grateful

Isebrook Hospital 2022-10-18 Person 2 5 0

Had no contact n 5 months since acutely unwell. No idea when going to have follow up. When asked for help wasn’t quick enough as had sporadic phonecalls and I ended up under ucat despite reaching out for help.

Seen me face to face Offered follow up appt so I know a treatment plan

Isebrook Hospital 2022-10-18 Person 5 5 0

This is the first time I have ever had a home visit or even face to face contact with a key worker. She was very thorough and positive about what she was going to do to help me.

Initially The appointment kept getting changed other than that no issues

Isebrook Hospital 2022-10-18 Person 3 5 0

Whilst the care I do receive in person has been great, actually hearing from the CMHT - let alone actually being seen! - is rather hopeless. I have had to chase repeatedly to actually be seen, to get updates on care, etc since I first came under the mental health team. I am told I will hear in X amount of time and then do not, I currently have not been told the result of a meeting despite being told it would be in 3 weeks -- my appointment was back in April. I am at a loss as to what I can do. I appreciate the fact that it has been a difficult period, but I do have to admit that contact is beyond ridiculous and I am genuinely concerned that I will be forced to continue to manage my mental health alone as I have been doing now for a lot longer than I would appreciate.

Contact, wait times, inform patients what is happening, don't leave the patients waiting for months to be told there's no update; actually give care.

Isebrook Hospital 2022-10-18 Person 2 5 0

Being white British I feel no cultural specific needs

I have now been waiting for over two years for ptsd care. I am still having psychosis and suffering from depressive episodes. To be told I have at least a further six months wait for an online course to prepare is not acceptable. Then at least another year to see a psychiatrist. In the meantime I am barely functioning unable to find work due to my mental health.

Isebrook Hospital 2022-10-18 Person 4 5 0

In this difficult time for myself, I found all members of staff very helpful and caring. I don't have particular beliefs, as I believe in science, then anything else. The staff is very supportive.

Waiting times could be shorter for the diagnosis of mental health conditions. I think that accordination with what patient thinks, knowing family history of mental conditions, like in my case, my father and son having autism, could help.

Isebrook Hospital 2022-10-18 Person 3 5 0

All together ok but admin don't answer the phone which meant my support worker wasn't notified of me being present on site

Better communication Better reception and admin services