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Written by a NHS patient
17th November 2023


It was a Friday morning. My husband was taken in a nurse called Phyllis was very nice. My husband had complicated illnesses.. However I was never taken aside and told he was going to die. I even came home on the friday lunch to get clean stuff for him etc.. I went back he was in a room on his own..a nurse shouting at him as I entered the room. She said hed dropped the call alarm. I noticed a sign saying palliative care...the penny didnt drop...then Phyllis the nice nurse advised my daughter we dont go home and stay...the nurse who had shouted at him..threw a mattress etc on the floor...plus my husband had deteriorated since I left to go home for clothes etc. Phyllis ever so nice called in and asked if we wanted a priest or clergy..I replied what for.....but at no point did anyone tell me he wasnt going to make it. Suppose ppl reading this think I was in denial..maybe I was I dont know...Later the loud nurse came in and I asked if they had a larger oxygen mask...the one he had on was tight on his lips...well she said NO. She offered a nasal one. She also turned round and said ...I'll take that..he wont be needing it anymore....and slammed out. It was snowing some staff couldn't make it in...I understand that. Phyllis popped in and out asking how we were etc. She was polite etc. Well at 8.30 I held my husbands hand as he took his final breaths. It was like I was dreaming. WHY HAD NO ONE TOLD ME HE WOULDNT MAKE IT...yet let me come home get his clothes iPad phone etc. My daughter later told me the loud nurse was newish from south Africa. My only wish is that as his next of kin...they had told me... If they told my daughter or not I dont know..I dont think so.....anyway Phyllis and her young nurse were good....cant say much for the rest.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe