highfield-clinical-care-centre

Highfield Clinical Care Centre

Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
 
6,599 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
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Staff

Reviews

 
Page 63 of 655
 
Review of First Contact Physiotherapy-Highfield
29th May 2021


I was treated with compassion and empathy. I was made to feel it wasn’t the end of the world for me. I was given good advice, and I feel I can get through this

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of First Contact Physiotherapy-Highfield
29th May 2021


I was thrilled to bits by the treatment which really helped me. James was punctual on the virtual appointments and took the time to explain why the pain was as it was and how to sort it out. I am very grateful to have received such excellent help, thank you.

Suggested improvements
I cannot suggest any improvement, I was very pleased.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Rating not given.
 
Review of ISVA Adult written by a patient
29th May 2021


Because I can freely express how I feel.


Dignity/Respect
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Safe
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Review of Serenity- children and young people written by
29th May 2021


Suggested improvements
Nothing really!

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Cultural needs
Parent Dignity
Experience
 
Review of Serenity- children and young people
29th May 2021


They listened to everything I had to say and made me understand my choices.


Kindness
Understanding
Listening
Safe
Experience
 
Review of Serenity- children and young people
29th May 2021


Because they were nice and gave me loads of compliments!


Kindness
Understanding
Listening
Safe
Experience
 
Review of Serenity- children and young people written by a family member
29th May 2021


Lyn showed support and caring.

Suggested improvements
Nothing.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Cultural needs
Parent Dignity
Experience
 
Review of First Contact Physiotherapy-Highfield
28th May 2021


Extremely long waiting time for consultation and very long appointment . When you explain the pain lever 9 they say it is normal with age

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of MSK Physiotherapy & ESP Team (Highfield)
26th May 2021


Bernadette Armstrong was brilliant. She took the time and care to listen and explained everything with clarity. I was extremally impressed with her professionalism.

Suggested improvements
nothing really, all was well.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of MSK Physiotherapy & ESP Team (Highfield)
26th May 2021


Vicky was friendly and professional and put me at ease when talking about such an intimate and concerning issue. Vicky enabled me to feel I could effect a positive change and that has been the outcome. Thank you very much Vicky

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Rating not given.
 
 
Page 63 of 655

Highfield Clinical Care Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Highfield Clinical Care Centre: http://iwgc.net/ejptc