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Written by a patient
26th April 2018


Surehaven Glasgow is let down by the management and doctor. The staff are great here and are really the saving grace. Neither management nor doctor listen to their patients. It is very obvious that this is run as a business. Shaw Healthcare really need to adjust their focus from profit to patient care. This one establishment makes almost £2 million per year net profit, but you would not know this by the facilities available. If you need a new mattress because the one you have is worn and hurting your back, you will wait about a year to receive it. Replace the management and the doctor and this place would be the best of it's type in Scotland.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff