Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-06-22 Person 1 5 0

I queued in a&e, went through for an ECG & was verbally informed it was normal & ok. I was sent to urgent treatment unit & looked at my ECG print out, & noticed that it said 'abnormal' & that I had 'probable left ventricular hypertrophy'. I sat in urgent treatment unit for half an hour & the receptionist said she couldn't find me on the system so I had to go back to a&e to 'sort it out & explain'. I had to join the back of the queue & when I spoke to the receptionist it came to light that the receptionist from urgent treatment unit was saying my name was 'Christopher Scott', clearly getting my surname mixed up with the surgery I'm attached to (Scott Practice). I was sent back to urgent treatment unit & was then booked in, but an hour later it came to light that I was placed at the bottom of the queue! I couldn't wait around, for another 5hrs, so I left. I called the unit later to ask if I could chance calling back later to see I'm still in the queue. The receptionist was difficult & made out I was being abusive, when all I said was that she should've got my name correct.

Urgent treatment unit receptionist could've liaised with a&e better, & she could've at least made sure I was placed into the queue where I would've been in the 1st place. Also, she said that a&e hadn't communicated the referral to them very well, or at all, & the consultant from the ECG hadn't done his job correctly either, although I don't know what she meant by that.

Doncaster Urgent Treatment Centre 2022-06-22 Person 5 5 0

I had an appointment at 4 and was seen straight away

The doctor that was taking care of me was very friendly and thorough

Doncaster Urgent Treatment Centre 2022-06-21 Person 4 5 0

I happy about your service

People take long time in A&E You should try to see how to receive patients 8n A&E before getting tired

Doncaster Urgent Treatment Centre 2022-06-21 Person 1 5 0

Pain relive denied has left me in pain

Given me pain relive Walked away with no help what so ever. I am disgusted with your service

Doncaster Urgent Treatment Centre 2022-06-21 Person 5 5 0

Speedy response. Got prescription for required treatment for uti. Much better than own gp service

Nothing. Perfect service.

Doncaster Urgent Treatment Centre 2022-06-21 Person 1 5 0

7 hours waiting time is a joke. This is A&E and patient should be looked at much faster

Second degree burns on My legs and GP who is working on nights at A&E didn't even wanted to give me painkillers! He said just keep it moisturised and you can go home. Seriously??!

Doncaster Urgent Treatment Centre 2022-06-21 Person 5 5 0

Very knowledgeable and polite and also respectful regards my self care

Nothing

Doncaster Urgent Treatment Centre 2022-06-11 Person 4 5 0

I called 111 at around 11am and had been seen by a doctor and given treatment by 2pm. Great to see the NHS can still deliver an efficient and quality service.

I can't think of anything apart from walking through a cloud of smoke at the A&E entrance, not what I need having brochitis! I think on the spot fines for smokers would be a good deterrent, or a publically displaying cctv footage of the culprits?

Doncaster Urgent Treatment Centre 2022-06-10 Person 1 5 0

The Doctor who attended to me was very rude and argumentative.

Train staff tobe more polite to people who need medical attention.

Doncaster Urgent Treatment Centre 2022-06-10 Person 5 5 0

Professional and quick, very reassured

It was advised I needed an X-ray but I would need to contact my GP. It would have been better if this could have been done at the same time. Contacting my own surgery is frankly diabolical I’m sad to say..