Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-06-22 Person 1 5 0

I queued in a&e, went through for an ECG & was verbally informed it was normal & ok. I was sent to urgent treatment unit & looked at my ECG print out, & noticed that it said 'abnormal' & that I had 'probable left ventricular hypertrophy'. I sat in urgent treatment unit for half an hour & the receptionist said she couldn't find me on the system so I had to go back to a&e to 'sort it out & explain'. I had to join the back of the queue & when I spoke to the receptionist it came to light that the receptionist from urgent treatment unit was saying my name was 'Christopher Scott', clearly getting my surname mixed up with the surgery I'm attached to (Scott Practice). I was sent back to urgent treatment unit & was then booked in, but an hour later it came to light that I was placed at the bottom of the queue! I couldn't wait around, for another 5hrs, so I left. I called the unit later to ask if I could chance calling back later to see I'm still in the queue. The receptionist was difficult & made out I was being abusive, when all I said was that she should've got my name correct.

Urgent treatment unit receptionist could've liaised with a&e better, & she could've at least made sure I was placed into the queue where I would've been in the 1st place. Also, she said that a&e hadn't communicated the referral to them very well, or at all, & the consultant from the ECG hadn't done his job correctly either, although I don't know what she meant by that.