Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-07-22 Person 1 5 0

Refused to get in touch with me evan though 111 had an urgent referral for me. Left me in pain and distressed all day.

Done the actual job you are paid for.

Doncaster Urgent Treatment Centre 2022-07-21 Person 1 5 0

First time I called I got told I would be getting a call back after 6 hours, waited 8 hours and called again then got told I would get a call within 5 hours. Waited again and then had to call again to then be told that service is now closed. So had to go through the assessment for the 3rd time to then be told my own GP will call me in the morning bearing in mind my temperature was 39.7. So went to bed to then receive a phone call from the out of hours doctors asking me to come in for 11.30 at night, I was so confused as I was told there’s no available appointment but then I get a call. Had to apologise to my GP in the morning because he wasted his time to call me as he wasn’t told I had already been seen too. Even he said the whole process was bizarre’ lack of communication and messing poorly patients about.

Communicate with one and other and don’t leave it 8 hours to call someone back when they’re temperature is high

Doncaster Urgent Treatment Centre 2022-07-19 Person 1 5 0

I have many health problems, I’ve spent a lot of time in Rotherham DGH, Hallamshire, northern general, and Claremont. I’ve just moved to Doncaster for my son career pathway, I now have to use DRI, wouthput any doubt it’s the worst hospital I’ve ever used. What makes it worse is family have had to use it and it seems it’s been like this for thirty years. You send questions to help you improve but obviously nothing happens. I know a few nurses in other hospitals and Doncaster is nicknamed Donny Divert because they don’t like to get busy. I presume it’s this bad because you aren’t getting the finances you need so whoever that person is holding back the cash needs to use A and E and I after experiencing the chaos and apparent lack of training perhaps they will realize DRI is thirty years behind the other hospitals. I had to walk out of A and E a week ago, I’d been bleeding for forty hours and my GP sent me, the staffs behavior was so unprofessional I just went home and hoped for the best. My wife and I have said we will consider driving to rotherham hospital if it’s just a broken bone. I waited 10 hours for an X-ray a couple of months ago, I had a hematoma so huge the nurses and X-ray had to have a double take. So even with these obvious signs of trauma and my attempts to inform the nurses of my medical history which includes hypoadrenalism, 10 hours was the best you could do ??????

A minority of staff are rude and poorly trained, this minority however is still a significant number when you consider the environment

Doncaster Urgent Treatment Centre 2022-07-16 Person 5 5 0

I have diabetes and COPD and heart failure and I was a bit worried about a pain in my ribs

I was very pleased with the advice I received

Doncaster Urgent Treatment Centre 2022-07-15 Person 1 5 0

I have a blocked ear with dizziness I live in Worksop I was booked a appointment by 111 emergency number then received a call from Doncaster treatment centre stating they won’t see me because I’m not from Doncaster area

Could of let me attend the appointment as I’m still suffering with same problem my own doctors won’t see me as they want to give me a telephone appointment which I am unable to take as I am working night shifts at a prison and have to sleep most of the day

Doncaster Urgent Treatment Centre 2022-07-15 Person 5 5 0

Very friendly and efficient care.

Nothing

Doncaster Urgent Treatment Centre 2022-07-15 Person 5 5 0

I do not have a long standing condition

I was shocked we wasn't waiting long and I was in a lot of pain so that was a bonus... Keep doing what your doing your all amazing. Always greeted friendly ...and the doctors and nurses are amazing

Doncaster Urgent Treatment Centre 2022-07-15 Person 5 5 0

Brilliant service from beginning to end. After being told i would have to wait 2 weeks for a doctors appointment for something that was urgent. I had to other option but to call the walk in centre. They found me an appointment straight away for the next hour! I was 20 minutes late to the appointment, the staff were very understanding and got me straight through to see the doctor. The doctor was very kind and understanding, listened to everything i said and examined me. I was in and out in 15 minutes with a diagnosis and some antibiotics. Very impressed and exactly what you need when your not feeling well.

Everything was great.

Doncaster Urgent Treatment Centre 2022-07-15 Person 2 5 0

Please see below.

I got the impression that I was just an inconvenience to the doctor who was quite abrupt.

Doncaster Urgent Treatment Centre 2022-07-15 Person 4 5 0

I was called back very quickly and seen within 30 minutes from the call back. My appointment was on time and the doctor was very professional yet friendly, putting me at ease

I was not asked about the allergies and prescribed penicillin that I'm allergic too... Had to stop the treatment after 3 days due to reaction to it