Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-10-13 Person 3 5 0

I brought my 10 month old son to be seen after previous been hospitalised on IV antibiotics the previous week. Appointents we’re running 2 hours over, which I understand and appreciate it was a busy time. I am really not happy that false information was recorded on his medical history and was only changed as I questioned it. When taking his initial observations, the nurse/HCA only took his temperature, but falsely recorded values for heart rate, respiratory rate, oxygen saturation etc. I noticed this in the consult room when with the doctor. I made the doctor aware, and he repeated them. They were all ok, but the previous week his O2 sats were 88%. So this could have been a very different story. The doctors are working off the values inputted.

Taken the observations or not falsely inputted data!

Doncaster Urgent Treatment Centre 2023-10-13 Person 4 5 0

The dr we saw was kind and compassionate with my son, we were seen in a timely manner and everything that was going to happen was explained in an age appropriate way to my 10th at old.

It was extremely hot in the waiting area, it seemed the heating was on and then there were fans to try and cool the area down

Doncaster Urgent Treatment Centre 2023-10-13 Person 5 5 0

Could not fault the service and care I received and received medication promptly to treat my illness.

Nothing

Doncaster Urgent Treatment Centre 2023-10-13 Person 1 5 0

S

I didn’t actually recieve care My appointment was at 9pm and it was still a 3-4 hour wait

Doncaster Urgent Treatment Centre 2023-10-13 Person 5 5 0

Because they were very polite and helpful

There was some wait but that's because she didn't cut corners

Doncaster Urgent Treatment Centre 2023-10-13 Person 1 5 0

Na

Had appointments twice this month with my children is both being ASD AND ADHD and we was sat waiting hours after are appointment times waiting to be seen waiting room was red hot and cramped with people and trying to keep poorly children calm in this situation is difficult really not happy when I get sent to urgent treatment centre much prefer same day health centre.

Doncaster Urgent Treatment Centre 2023-10-13 Person 5 5 0

I recieved prompt caring service. I was listened to and had all the plans explained to me.

All was good

Doncaster Urgent Treatment Centre 2023-10-12 Person 5 5 0

Was seen very quickly by a healthcare (couldnt remember her name but she had long hair in two braids) for blood pressure check etc. Then waited back in the waiting room and was called in quickly by the doctor (again not sure of the name but he was in red scrubs?). Was all quick and efficient.

Doncaster Urgent Treatment Centre 2023-10-10 Person 5 5 0

I went with an ear infection

I was happy

Doncaster Urgent Treatment Centre 2023-10-10 Person 4 5 0

The receptionist kept us up to date on waiting times and apologised for the length of it explained the service was busy that day. The dr I saw was very respectful, listened to my symptoms and made examined me accordingly, and arranged follow up blood tests with my gp.

I would say shorter waiting times but appreciate that cannot be helped, especially in the current climate and shortage of NHS staff.