Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2023-06-14 Person 4 5 0

Ambulance team were fantastic and also A & E

Nothing

Diana Princess of Wales Hospital 2023-06-14 Person 4 5 0

Overall service was good was a delay from triage to seeing a doctor of over an hour for pain relief when asking it was just that I have to wait for a doctor, surly this could be improved

Maybe not have managment talking openly and loudly about surveys and how they are expected to achieve the targets with out knowing what the targets are, alot of foul language about "ellie" notnwhat is wanted to be heard

Diana Princess of Wales Hospital 2023-06-14 Person 4 5 0

The staff at the hospital have been very patient and caring with me, the surgeon was very efficient. Overall the staff have been great.

When I was having a breakdown over the weekend I could have done with navigo. You did contact them Tuesday though which was very helpful

Diana Princess of Wales Hospital 2023-06-14 Person 4 5 0

The choices weren't to my taste

Nothing, all staff and care received has been outstanding

Diana Princess of Wales Hospital 2023-06-14 Person 5 5 0

Good service

All ok

Diana Princess of Wales Hospital 2023-06-13 Person 4 5 0

Excellent service I received very happy with service

Nothing service was good

Diana Princess of Wales Hospital 2023-06-13 Person 1 5 0

Terrible level of service. Daft. Clumsy staff. Unprofessional. No evidence shown of medical expertise. What I observed was a habit of postponing prognosis until something happens. A practically non-existant service because I had to withdraw my request for services leaving me back at square one potentially requiring medical care with no care to use.

Your entire system is out of place. It's not really a question of fiddling with a few things here and there.

Diana Princess of Wales Hospital 2023-06-13 Person 5 5 0

I was treated with kindness, respect and dignity in what was clearly a difficult working environment. I could not have asked for more

Honestly nothing - everyone involved was fantastic.

Diana Princess of Wales Hospital 2023-06-13 Person 5 5 0

Couldn't have received more excellent care.All staff were wonderful kind and very polite.Thank you all you lovely people.Worth your wait in Gold.x

Nothing as you all gave you're all Thank you so much .

Diana Princess of Wales Hospital 2023-06-13 Person 4 5 0

Kerry the nurse at DPOW A&E was the most friendly and professional nurse I have ever come across. She made my visit (where I was in extreme pain and distressed) much more easier and I felt safe and looked after. Kerry made all the patients feel at ease and spoke with kindness, which is a huge deal under the circumstances in A&E. We listened to her rushing around attending patients and mentoring others, all whilst dealing with rude and difficult people (which she did very well) This lady is a credit to your hospital and I would like you to pass on these comments.

As A&e did not have all the medication I needed I was told to go to the hospital pharmacy. And so my partner wheeled me along into the hospital. I was in a huge amount of pain and was leaking fluids from below at this point. My partner kindly asked the pharmacy if we could be fast tracked due to me being very ill etc. But they refused and said we would need to wait our turn. I took a bad turn whilst waiting and was sick in the toilets (I was on morphine). This is a ridiculous process and anyone from A&e should be prioritised, I have never felt so embarrassed. At one point an NHS office worker stopped in the corridor and asked if I was OK. You need to review this process urgently. Shocking behaviour from the pharmacy too.