Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Danetre Hospital
2021-07-22
Person
4
5
0
Review of Gender Identity Clinic
written by a patient
22nd July 2021
Felt a little rushed, started late, finished on time I guess.
2021-10-25 14:46:30
Response from Danetre Hospital
Thank you for your feedback. I’m sorry you felt your appointment was rushed-this was not intentional. If you do think things are moving too fast during a consultation, please don’t be afraid to say so; the clinician will adjust the pace of the appointment accordingly.
Danetre Hospital
2021-07-22
Person
5
5
0
Review of Gender Identity Clinic
written by a patient
22nd July 2021
So much better than other GICs I have spoken to and the difference this has made to my mental wellbeing is terrific.
Danetre Hospital
2021-07-22
Person
5
5
0
Review of Gender Identity Clinic
written by a patient
22nd July 2021
Very quick but still thourough and kind.
Suggested improvements
Pre- appointment communication was told appointment would be 15 hours but only 25 mins.
2021-10-25 14:45:49
Response from Danetre Hospital
Thank you for your feedback. When we book appointments, we pre-warn patients as to the maximum amount of time the consultations will last; a first assessment normally takes around 90 minutes, whereas follow up appointments are much shorter-usually around the 25-35 minutes mark. Where much of the necessary information has already been obtained (such as test results and clinical history) this can shorten the consultation time required by a significant margin. However, if you felt that there were issues that needed to be discussed that were not covered in your consultation, please don’t hesitate to bring those issues up in your next appointment with us.
2021-08-10 11:51:51
Response from Danetre Hospital
Thank you for your comment. I have passed it to the service manager to make sure any letters are updated. Best wishes Hugh Jones, Patient Experience Manager
Danetre Hospital
2021-07-22
Person
4
5
0
Review of Gender Identity Clinic
written by a patient
22nd July 2021
Answered all my questions.
Danetre Hospital
2021-07-22
Person
5
5
0
Review of Gender Identity Clinic
written by a patient
22nd July 2021
They are all very kind and allways smiling.
Suggested improvements
Some appointments coutld be via video.
2021-10-25 14:46:18
Response from Danetre Hospital
Thanks for your feedback. Since the onset of the COVID-19 Pandemic a large proportion of appointments are now conducted via video call and we have had positive feedback from patients, especially those having to travel long distances to see us and those suffering from social anxiety. Having said this, GIC clinicians do still need to see patients physically face to face for at least one of their diagnostic assessments, their physical examination prior to commencing medicinal interventions and for at least one readiness for surgery assessment. This is because the clinician needs to meet ‘the whole person’ to be able to make the most accurate assessment possible and determine with them the best course of treatment to recommend.
2021-08-10 11:54:11
Response from Danetre Hospital
As we emerge from the pandemic, we are looking to see whether continued use of video for appointments is helpful. Thank you for this feedback. Best wishes, Hugh Jones, Patient Experience Manager.
Danetre Hospital
2021-07-22
Person
4
5
0
Review of Adult Community Beds - Danetre
22nd July 2021
I was made to feel welcome, dignity and nothing was to much trouble.
Danetre Hospital
2021-07-18
Person
4
5
0
Review of Adult Community Beds - Danetre
18th July 2021
All staff very helpful can not fault anything.
Suggested improvements
Lower mirror in bathroom.
Danetre Hospital
2021-07-18
Person
4
5
0
Review of Adult Community Beds - Danetre
18th July 2021
Suggested improvements
Better visiting hours.
Danetre Hospital
2021-07-09
Person
5
5
0
Review of Adult Community Beds - Danetre
9th July 2021
I don’t see why faith or culture should come into question in a NHS hospital. It’s about care and kindness efficiency and competent at the job. I’ve never experienced anything like the care and attention received from all your staff. It’s totally wow service ticking all the boxes for me. My nurse was Ashley and she is an asset to your healthcare team. It knocks spots off everywhere I’ve been in Northamptonshire that’s both general hospitals and both private hospitals. This should be rolled out as standard across all trusts. If I need treatment in the future I hope I get the opportunity to return to danetree hospital. It was only a blood transfusion I had today, it’s a shame you don’t do other things like biological infusions or ferinject etc. all of the staff clearly enjoy their jobs and are in the profession because they want to help people snd make a difference. I honestly can’t praise them enough. Danetree hospital is the NHS best kept secret in my opinion.
Suggested improvements
I honestly can’t give you anything apart from please offer more services
2021-07-15 11:20:27
Response from Danetre Hospital
thank you for such lovely feedback, our aim is to provide the best care possible for our patients.
Danetre Hospital
2021-07-08
Person
5
5
0
Review of Gender Identity Clinic
written by a patient
8th July 2021
Always feel safe treated with respect.
