Community Services - Oxford Health NHS Foundation Trust

Community Services - Oxford Health NHS Foundation Trust 2024-07-30 Person 4 5 0

After I made the initial call to 111 I was called back within about 5 minutes, which was impressive. I was offered a GP appointment on the same day at 12.20pm, and my only criticism would be that I had to wait until about 2pm to be seen. However, once I was with the doctor, he was thorough in his examination of me and he seemed very knowledgeable and helpful. He was also very pleasant, so I was pleased with how the process went.

Less waiting time at the surgery.

Community Services - Oxford Health NHS Foundation Trust 2024-07-30 Person 5 5 0

They were very kind nice polite and helpful - nice visit.

Nil

Community Services - Oxford Health NHS Foundation Trust 2024-07-30 Person 5 5 0

Smiley face inserted and 'LIN'

Better if she arrived in an Audi A3.

Community Services - Oxford Health NHS Foundation Trust 2024-07-30 Person 1 5 0

Never attended was called to say I couldn’t be seen. Hence my answers as no care was provided and my needs at the time wasn’t met.

Been seen I guess

Community Services - Oxford Health NHS Foundation Trust 2024-07-29 Person 4 5 0

She is safe and making progress but is often bored

She needs to be encouraged to talk to staff when she’s feeling stressed or anxious

Community Services - Oxford Health NHS Foundation Trust 2024-07-29 Person 5 5 0

Prompt service. Friendly yet professional. Explained well and allowed us to ask questions throughout.

Nothing

Community Services - Oxford Health NHS Foundation Trust 2024-07-29 Person 4 5 0

Very easy to get in contact with and everyone has been lovely and kind.

More information needs to be provided on childcare for parent's returning to work. I was given incorrect information twice indicating that there was no nursery funding available for my baby when in fact it was introduced in last years spring budget. This is 15 hours a week as of September 2024 for children 9 months and over, which will increase next September to 30 hours. If I had known this and not given the incorrect information I would've added my son to a waiting list as soon as he was born. Waiting lists are over a year long in most nurseries, which also needs to be communicated. Returning to work should be a key topic of discussion, and more information on childcare needs to be communicated. Maybe the team should consider creating some information leaflets?

Community Services - Oxford Health NHS Foundation Trust 2024-07-29 Person 4 5 0

Thank you for coming to see me

Community Services - Oxford Health NHS Foundation Trust 2024-07-29 Person 4 5 0

having someone to talk to about things i have struggled with and getting the advice that was helpful

i dont think any improvement is needed i was so happy with helen in the time she was with us she was amazing and lovely and never judged me.

Community Services - Oxford Health NHS Foundation Trust 2024-07-29 Person 4 5 0

Lovely people and nice and clean and helpful

Nothing