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26th August 2024


It was really helpful to talk to Michelle Thomas as she was so understanding and sympathetic to my mother’s illness (Alzheimers). I really appreciate her time in visiting my mother and talking to her carers, me, and her colleagues, to gain a really good understanding of all aspects of my mother’s illness. I am also very grateful for her considering both medicinal and non-medicinal approaches for the best care of my mother and for the safety of other residents in her care home.

Suggested improvements
It could not be improved. It really was excellent and exceeded my expectations.

Listened to
Involvement
Communication
Staff
Satisfied with service
Rating not given.
Support
Experience