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Community Services - Northamptonshire Healthcare NHS Foundation Trust
2023-01-08
Person
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5
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8th January 2023
When using peer support I wasn't really sure what to expect, or even sure if I wanted to use the service. What I did find was two supportive and caring people in [name removed] and [name removed] who were there to listen and offer insight when needed. Their kindness and experience shone through and helped me verbalise things I almost wasn't even aware I wanted to get out in the open and talk about. I could not recommend their service and them in particular more as it brought me clarity in a very dark time.
Suggested improvements
The rooms offered to talk in could be a bit cramped and kind of felt shoved out the way, a dedicated room to feel more comfortable and welcoming could be beneficial to bring more out of people. I think would benefit the teams already outstanding work.
9th January 2023
Response from Community Services - Northamptonshire Healthcare NHS Foundation Trust
Thank you for your comment et about the need for a dedicated room. This is really helpful as we are trying to get the hospital to agree to this. Best wishes, Hugh Jones, Patient experience manager.