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Community Services - Northamptonshire Healthcare NHS Foundation Trust
2022-11-29
Person
5
5
0
29th November 2022
I was extremely happy to be referred to this department as i was unaware that this service was provided. I had been suffering for over 7 months with my throat and voice. I could not eat solids as i would choke, the coughing was uncontrollable. It was dangerous to eat and dangerous to drive and i was unable to sleep or do my job that i have been in for 23 years and became depressed. Thankfully i was referred to this valuable service which was able to help me to live a normal life again. This is a remarkable service!! Thank you NHS!!!
Suggested improvements
Make this service more accessible, fortunately i had support with my depression and also had a very understanding employer otherwise this could have gone so horribly wrong.
6th December 2022
Response from Community Services - Northamptonshire Healthcare NHS Foundation Trust
Gp's should be aware of the services and refer accordingly. However, I have passed your comment to the service lead to consider. Best wishes, Hugh Jones, Patient Experience manager
15th February 2023
Response from Community Services - Northamptonshire Healthcare NHS Foundation Trust
Thank you for your feedback , we try to triage referral to reduced waiting times but I am afraid since Covid the waiting times for Voice in particular have been longer than usual.