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22nd December 2022


Some staff are not flexible. Service needs to improve.

Suggested improvements
Be flexible with appointmnets. Consider peoples needs when they are seen. Have more compassion for peoples needs.

8th March 2023
Response from Community Services - Northamptonshire Healthcare NHS Foundation Trust

Thank you for your feedback, we do have some later appointments and some weekend clinics across our service however we will consider this feedback.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience