Community Services - Isle Of Wight NHS Trust

Community Services - Isle Of Wight NHS Trust 2017-04-14 Person 4 5 0

They are very friendly and understanding and explain and talk through things well. The only bad thing was the waiting time to be seen after being put on the list.

Community Services - Isle Of Wight NHS Trust 2017-04-14 Person 4 5 0

I was listened to and the lady really seemed to care.

Community Services - Isle Of Wight NHS Trust 2017-04-14 Person 5 5 0

Everyone at Charity House is friendly. They always have time for you, even if you are on the other end of the phone. They are very polite and helpful. Nothing is too much trouble for them, they also involve your partner or family in with your care.

Community Services - Isle Of Wight NHS Trust 2017-04-13 Person 5 5 0

Community Services - Isle Of Wight NHS Trust 2017-04-13 Person 5 5 0

Amazing service! Very kind and helpful! Thank you very much.

Community Services - Isle Of Wight NHS Trust 2017-04-13 Person 5 5 0

The care is essential for recovery and help with speech as mine is really bad and will need more aftercare to improve my speech and understanding. All the staff were very good and friendly towards me.

Community Services - Isle Of Wight NHS Trust 2017-04-06 Person 1 5 0

The service barely include me in my care and spoke down to me throughout every appointment. They never told me a diagnosis would be made and didn't really assess me for anything. I didn't get a say in my care plan what so ever, I was just passed off with self help material I had completed 3 times previous, and groups which I'd already completed. During my 2nd appointment I was spoke at the whole duration, I had notes and a plan I had written out and none of it was seen as the man wasn't interested. I didn't get to tell him I'd stopped my medication, I didn't get to tell him I had made a care plan draft up, I didn't get to give him the note I had written the previous night about being given the self help material and that I needed something different. He wasn't interested. He told me that "you need to think about if your really need to have our services, they're really only for people who need to go into hospital" and "you don't have a chemical imbalance, you can do this by yourself, you've learned these behaviours". I came to your service for help, I was extremely suicidal and needed immediate care. I was ready to jump in front of the next speeding car and no one listened to what I had to say. After this appointment, I tried to contact another member of staff I got on with and whom knew my back story. I was told I wasn't allowed to speak to her anymore as she wasn't on my team so I didn't attend the next appointment as nothing was progressing, I was getting stuff thrown at me that had been thrown at me before. Plus, referring me back to my GP was the cherry on the cake, maybe that's your protocol but it's not good enough. Made me feel worthless that not even the mental health service can help me. IAPT has done a better job at assessing me than CRHT ever did. And by telling me what's going to happen and making me feel like I don't have the capacity to make my own decisions, but not I'll enough to be in hospital. It's almost like you pile the money into the sectioned people, and not into the ones who are left on the outside.

Community Services - Isle Of Wight NHS Trust 2017-04-05 Person 5 5 0

From the ladies who 'buzz you in' at the front door, to the people who let you out at the end of the session, everyone at Chantry House has shown me nothing but kindness and consideration. The sessions have been thought provoking, helpful and have seen me become happier, healthier and if not 'cured' then certainly better able to live my life in stability and contentment. A huge thank you to all in the CMHT on the Island, you all deserve the full 'five stars'.

Community Services - Isle Of Wight NHS Trust 2017-04-05 Person 5 5 0

Incredibly professional, knowledgeable and gave information, feedback and tips about my condition. The exercises and activities suggested to aid recovery were appropriate and beneficial. The fantastic mental care very positive, cheerful and caring approach to me at a very difficult time in my treatment for cancer. I can't praise the team enough!

Community Services - Isle Of Wight NHS Trust 2017-04-05 Person 5 5 0

A different approach that suited my needs.