Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-02-10 Person 5 5 0

Sharon was so lovely and I was made to feel completely comfortable and left feeling listened to, happy and hopeful.

Nothing

Community Services - Essex Partnership University NHS Foundation Trust 2022-02-09 Person 5 5 0

Total respect was given to me plus my thoughts and feelings were listened to and taken on board The podiatrist put me first for the entire course of my treatment needed

No

Community Services - Essex Partnership University NHS Foundation Trust 2022-02-09 Person 5 5 0

I received treatment which was consistently wonderful throughout a 1 year-span. I was treated with respect, dignity, compassion, warmth, kindness, consideration, empathy and all the goodness any patient would appreciate in a caring team. Whenever I had a concern I was listened to and it was addressed immediately. I am more than satisfied with the treatment I was rendered by this awesome team.

Acquiring my prescribed medication from my local Boots pharmacy would have helped me in terms of time management and parking woes at the hospital Boots pharmacy.

Community Services - Essex Partnership University NHS Foundation Trust 2022-02-07 Person 5 5 0

In a discussion with my doctor ( Dr. Guyler) about my mental health, I mentioned a number of issues that are factors contributing to my mental health issues. She advised that someone would be in touch to help with these issues. I received a call within a couple of days from Sharon Jones (EPUT SEE Southend PCN). Sharon was very understanding and recommended a number of groups she could refer me to who could provide support. These included, Carers UK (carers assessment), Enable East (employment support), and Trust Links (mental health support). Carers UK(Hayley) and Enable East (Megan) have both been in touch and also been very helpful and supportive. Sharon contacted me to advise Trust Links has a backlog due to the pandemic, but they would be in touch. She also gave me suggested a grounding technique to help me manage my anxiety and panic attacks. I found her, and all the people named here, as amazingly supportive and proactive. To be honest, I am surprised and delighted that this quality of support is available - thankyou to Sharon and all!

I don't think anyone mentioned above could have improved on the support they have given me. Additionally, I contacted Dr. Guyler about my husband who is very disabled following a stroke and she has contacted him and referred to another professional who is supporting him at this time. To reiterate, we are both very impressed with the standard of the support we have been offered.

Community Services - Essex Partnership University NHS Foundation Trust 2022-02-04 Person 5 5 0

All aspects of the cares, therapists etc were excellent.

n/a

Community Services - Essex Partnership University NHS Foundation Trust 2022-02-04 Person 5 5 0

Alex was helpful and nice and talked about things clearly that could help me. She arranged for me to have a contact with autism service and they called us and I’m going to try a practical coping skills group in April.

I’m not sure

Community Services - Essex Partnership University NHS Foundation Trust 2022-02-04 Person 5 5 0

The consultation was icw my recent medication for depression..I was struggling with the tablet sertraline 50 which I took for 3 weeks and decided to stop taking them. I felt a lot better within myself but wasn’t sleeping well. Tina got the pharmacy person to phone and after discussions I felt better about my decision to stop the medication.

Nothing really but it would be nice to have a person to person consultation...

Community Services - Essex Partnership University NHS Foundation Trust 2022-02-03 Person 4 5 0

Most people we have seen have been very helpful.

Communication is slight minus.

Community Services - Essex Partnership University NHS Foundation Trust 2022-02-03 Person 5 5 0

I found Alex extremely friendly and helpful, she was pleasent to speak with and I felt comfortable talking to her. I feel this is a great service compared to what I have experienced before and would highly recommend to others.

I cannot think of anything that could have been done better, I was very impressed with the service and liked talking to Alex

Community Services - Essex Partnership University NHS Foundation Trust 2022-02-02 Person 5 5 0

I always get excellent professional care at the clinic. It is well organised and an efficient service always mindful of my total care. They are very mindful of the need for dressings or indeed occasionally antibiotics when the wound is infected and contact my doctors when necessary.They have managed to refer me to the vascular team and tomorrow I have a scan to determine future treatment.I have always been treated with respect and dignity and benefit from the highly professional team that I see.

I cannot think of anything that would improve the service at this point other than having the autonomy to order suitable dressing since doctors invariably order incorrectly.