Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust
Rom Valley Way, Romford, Essex, England, RM7 0AGReviews
Reviews
Very friendly staff
Great experience with staff availability and options for time and treatment.This allowed me personal time to deal with other matters I had.
Emma (the sister nurse) was very friendly and answered all my questions. She made my experience of having my first cervix check as comfortable as possible. She was also very thorough in treating me by offering and completing other tests such as the STI/STD/pregnancy test.
I was initially seen by Nurse Emma Edwards, she seemed like she was in a rush, she was very dismissive of whatever I was saying, she hadn't even opened and read the case notes from my previous appointments, which should have given her more context on my request.
As a patient, who has been vulnerable in the past and received great medical care at BHR-Outpatients East in those vulnerable times fr other Nurses & Doctors, I want to highlight Nurse Emma's uncaring and rushed approach to patient care.
To emphasise, when I first came to BHR - Outpatients East for PEPse treatment, if I had been seen by Nurse Emma, I would have not felt safe or comfortable enough to share what had happened (Gay sex being a taboo and hard to talk based on an Indian upbringing), thus ending up without treatment and possibly contracting HIV.
A Nurse should not treat a patient like a Barista treats a customer at Starbucks.
Nurse that saw me was brilliant, couldn’t ask for a better service and consultation.
Receptionist Theresa rude, lacks interpersonal skills and needs retraining regarding GDPR.
The clinic was clean and the nurse was very helpful. It’s a very safe environment. I would definitely come back.
Very professional, they take care of you with great care.
Everything is fine
The staff were very understanding and listened to me, which really made me feel comfortable! It also appears that the waiting times have reduced which is lovely.
Overall very happy! Lovely staff and service!
I didn’t have to wait long. The nurse that attended to me was extremely attentive, made me feel comfortable and helped with my concerns.
Resources
Short link to review Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust: http://iwgc.net/ems9h