Cleveland Clinic Portland Place Outpatient Centre
24 Portland Place, Marylebone, London, W1B 1LUReviews
Reviews
A couple of minor isses:
Had to change rooms on first night due to defective heating and lighting controls
Wasn’t offered any washing/handwashing post operation ahead of eating / Sleeping
Confusion about hospital supplying my regular Levothyroxine despite pharmacy staff taking details. None supplied on first morning and I had to challenge nursing staff to ensure I could take it at the usual time
Incomplete discharge medication supplied 2 days ahead of scheduled discharge
Found catering response slow around ensuring adequate fresh water and clean glasses- had to request several times
As the visit was via video call, a lot of the questions asked, were not applicable to the service provided.
Easily accessible, very helpful staff
Everything was prompt. Even though I was early I was seen straight away. Receptionist was welcoming and polite. The premises were very clean and had a pleasant smell throughout. The nurse was kind and friendly. In fact we had a lovely conversation when she was attending. The consultant was very friendly welcoming and reassuring. He explained everything thoroughly and was very patient and attentive. I did not feel intimidated or rushed. He gave me all the time I needed and listened to my story with empathy. It was a very positive experience.
I gave my answer sincerely to appreciate the team and to say a big thank you.
Resources
Short link to review Cleveland Clinic Portland Place Outpatient Centre: http://iwgc.net/eoopt