Cleveland Clinic Portland Place Outpatient Centre
24 Portland Place, Marylebone, London, W1B 1LUReviews
Reviews
I love my drs at Cleveland Clinic. Unfortunately I HATE coming in because the awful experience from the moment I enter the building till I see my dr. Why must you force me to go through 10 people welcoming & checking me in? Why must I repeat myself 3 times just to get checked in? HATE HATE the non-doctor experience coming in. Please streamline and not make patients have to deal with so many people ENTIRELY unnecessarily. It increases discomfort, causes frustration, and adds to covid risks.
I saw the GP who summoned a nurse to clean and bandage my abcess and arranged for me to come back to see the nurse in a few days. I was also prescribed antibiotics
The way I was explained about the treatment and the investingation of my long term illness was amazing. I was informed what part of my body will be investigated and how. Dr Mark Hamilton made me understand what was wrong with me in 2 appointments and I felt really better.
I was not advised of the reasons for the delay in my appointment. I had to speak to the receptionist twice. I had been asked to come to my appointment 15 minutes early - there didn't seem to be any necessary reason for this as no preliminary information was given to me before the test.
I feel that my test was hurried as clearly they wanted to catch up on lost time. As a result I think I could have pushed my test period for a bit longer.
Very friendly, caring staff welcomed me outside the building & offered assistance inside. A wheelchair was offered & provided to make it easier for me to reach the required floor. Nursing staff were very friendly, making me feel relaxed as they treated me. The consultant was as always very professional & informative. I feel secure that he gives the best care for me.
Mr. Senthil Nathan is good at his job.
I was happy with the appointment. The low score on some question is because it is not relevant. My care is being funded through insurance.
Please do contact patientexperienceccl@ccf.org if we can be assistance to you regarding your improvement. Thank you
Resources
Short link to review Cleveland Clinic Portland Place Outpatient Centre: http://iwgc.net/eoopt