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13th May 2022


I love my drs at Cleveland Clinic. Unfortunately I HATE coming in because the awful experience from the moment I enter the building till I see my dr. Why must you force me to go through 10 people welcoming & checking me in? Why must I repeat myself 3 times just to get checked in? HATE HATE the non-doctor experience coming in. Please streamline and not make patients have to deal with so many people ENTIRELY unnecessarily. It increases discomfort, causes frustration, and adds to covid risks.

Suggested improvements
EVERYTHING!!! (except the actual doctor - he was great )


NOT 1 thing

Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience