Cleveland Clinic Portland Place Outpatient Centre
24 Portland Place, Marylebone, London, W1B 1LUReviews
Reviews
no
I was not advised whether I needed a follow-up appointment with my Dr.
Thank you for taking the time to provide us with your feedback. If you would like us to look into the issues you raised in more detail can you please email patientexperienceCCL@ccf.org
Everything went very smoothly and I am totally satisfied with the treatment I received
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Doctor asked me to undertake blood tests. I communicated clearly that I do not then want to receive the results with zero explanation. He assured me they would be fully explained. I then received the results with test flagged as abnormal. No explanation given. No follow up. I asked for a call or notes to be added. Eventually I booked an appointment as didn’t hear back within a week.
Checking in was a problem. I am hard of hearing and because of mask wearing and a screen at reception, it was very hard for me to hear and communicate
Very easy to talk to. Not at all embarrassing. Felt very confident
The medical secretary, Gail Horton, promptly found an appointment slot for me
When my blood samples were delivered leaking to the laboratory, she quickly organised for me to have them redone
The practitioner, Dr Natalie Phillips took the time to listen to me and review my past medical history in relation to the current one. I left the consultation with a clear idea of the next steps
Resources
Short link to review Cleveland Clinic Portland Place Outpatient Centre: http://iwgc.net/eoopt