Cheltenham General Hospital

Cheltenham General Hospital 2014-09-25 Person 5 5 0

I have been extremely well cared for in an extreamly happy atmosphere and very good food.

Cheltenham General Hospital 2014-09-25 Person 5 5 0

Very informative, helpful and friendly.

Cheltenham General Hospital 2014-09-23 Person 4 5 0

I spent 4 daysin Bay A of Prescott Ward- the layout of the ward means that there is no sightline for this bay with the central station and there were occasions, particularly at night, when it was difficult to gain attention, even with the alarm button. It did feel as though the night shift was understaffed - staff were working very hard but often there were things (such as replacing a saline drip) that were picked up by the morning shift. There were areas of the bay that were not particularly clean (beds, bed linen, floors and trays were very clean) - the bathroom/toilet was shabby and depressing and cleaned once a day - perhaps not enough for a gastro-intestinal ward. The nursing staff were everything that I could have wanted - efficient, hard-working, caring, compassionate and all with a sense of humour. The doctors' rounds were not rushed - I always felt that I'd been given enough time - and there was a clear intention to involve me in decisions and to give timely information about treatment. It was perhaps unfortunate that I was transferred on to the ward on a Friday evening which meant that I saw three different doctors before I was discharged on the following Tuesday. Whilst there was always the information to hand about my situation I never felt that any one practitioner had a handle on all of it and on several occasions I needed to prompt further investigations. However the treatment I received was prompt, although it was frustrating sometimes that the results of treatment (eg scans and ultra-sound) and blood tests was not always available the next day to carry the treatment forward. On the day of my discharge I asked to see a pharmacist about pain management and a dietitian - I did see a pharmacist and she was extremely helpful but she did not come to see me but rather happened to be on the ward so I grabbed the opportunity. I made repeated requests to see a dietitian during the day of my discharge (I had been diagnosed with pancreatitis and possibly duodenitis and so what I was going to be eating was very important to my future well-being). It would seem that there was just one dietitian in the hospital on that day and there were just too many calls on her time to be able to get to me. However she did phone me two days later and was very helpful.

Cheltenham General Hospital 2014-09-19 Person 5 5 0

What impressed me most about the ward was the tremendous sense of teamwork going on and this extended right from the consultants with their F1s and F2s to those responsible for cleaning the ward who clearly took their role every bit as seriously. The care was compassionate and very efficient with suitable humour. A feeling of energy, enthusiasm and commitment pervaded. The layout of the ward, whereby all of the bays have a clear sightline to the nurses' station, was re-assuring and it meant that nobody who needed assistance was left waiting. Being in hospital can be quite frightening and lonely but being on this ward mitigated against that - I always felt safe and well looked after.

Cheltenham General Hospital 2014-09-19 Person 5 5 0

Although working in temporary accomodation which wasn't really ideal I found the nurses were always very caring, cheerful and had a great sense of humour which helped relieve the boredom during the extensive treatment I received at Cheltenham and Gloucester Royal Hospital.

Cheltenham General Hospital 2014-09-13 Person 5 5 0

All staff treated me with dignity and empathy - nothing was to much trouble, made me feel relaxed and fully informed of all procedures and on going care. Thank you.

Cheltenham General Hospital 2014-09-13 Person 4 5 0

Pleasant effective staff, but not sure how much say the patient has in choice of ward.

Cheltenham General Hospital 2014-09-13 Person 4 5 0

Cheltenham General Hospital 2014-09-13 Person 5 5 0

Very well looked after by excellent friendly staff.

Cheltenham General Hospital 2014-09-13 Person 3 5 0

Attention was good. Bedside manner could be improved.