Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Berrywood Hospital
2022-08-04
Person
3
5
0
Review of Bay Ward
4th August 2022
The staff all work very hard to deliver a good kind of care to patients. The ward is clean and staff try to be as available to patients as possible.
Suggested improvements
The ward can be very noisy at night and Kary at times. It can be difficult to be busy and motivated by myself or {} with other patients.
2022-10-17 14:59:52
Response from Berrywood Hospital
I am sorry that you found the ward environment noisy and scary at times. I would like to reassure you that there are always plenty of staff who you are able to speak to when feeling like this. I understand it can be difficult to keep yourself busy, especially sharing an environment with many other people. I hope that you were able to access the therapy groups whilst you were on Bay ward and were able to relay your concerns to the nurses on the ward.
2022-08-16 14:55:00
Response from Berrywood Hospital
I am really sorry you find the ward noisy and scary at night. Staff are always on hand to reassure you and listen to your concerns. I have passed your comment to the ward manager so that they can discuss how to improve night times. Best wishes, Hugh Jones, Patient Experience Manager
Berrywood Hospital
2022-08-04
Person
3
5
0
Review of Bay Ward
4th August 2022
Because the staff have been very kind and compassionate on the whole. Particularly great care from [name removed], loveness and the whole team on bay ward.
Suggested improvements
Better quarty food and more salads and sandwiches readily available.
Berrywood Hospital
2022-07-29
Person
4
5
0
Review of Centre for Neuromodulation - rTMS
29th July 2022
I travel from peter borough via taxi, costing $100 each day. I am on a programme for 10 days but having asked if I could.
Suggested improvements
Have had 2 a day over 5 days as I have before, I was told they are very busy I could have saved $ 500. If I had been told that I could have x2 a day. I thought it was a new requirement have only I treatment daily. I would have booked when x2 a day was possible.
2022-10-13 15:18:12
Response from Berrywood Hospital
My apologies for the inconvenience this caused you. We had unexpected levels of staff absence and capacity was challenging. We did not have capacity to offer more than 1 treatment a day, if you require this in the future please ask for this prior to your treatment sessions and we will try and accommodate it
2022-08-09 08:57:25
Response from Berrywood Hospital
I am really sorry this has happened. I have passed your comment to the service manager, but you might like to have a direct conversation with them so we can better understand the difficulties we have caused you. Best wishes, Hugh Jones, Patient experience manager
Berrywood Hospital
2022-07-29
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
29th July 2022
Suggested improvements
Nothing.
Berrywood Hospital
2022-07-29
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
29th July 2022
Berrywood Hospital
2022-07-29
Person
5
5
0
Review of Brookview Ward
29th July 2022
Kind, caring and compassionate - always there to listen and help wonderful nursing staff.
Suggested improvements
Would have liked more communication with the doctor.
2022-10-05 11:45:07
Response from Berrywood Hospital
We are really sorry about this, but the doctor was on leave, so we should have made alternative arrangements. We will discuss this with the consultant concerned.
2022-08-15 10:03:44
Response from Berrywood Hospital
Thank you for your kind words. I have passed your comment about contact with the doctor to the ward manager. Best wishes, Hugh Jones, Patient Experience Manager
Berrywood Hospital
2022-07-29
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
29th July 2022
Berrywood Hospital
2022-07-29
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
29th July 2022
Cannot fault- always super caring and supportive.
Berrywood Hospital
2022-07-29
Person
4
5
0
Review of Centre for Neuromodulation - rTMS
written by
29th July 2022
Everyone is very kind understanding and compassionate.
Berrywood Hospital
2022-07-29
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
29th July 2022
No matter how low I am feeling, the staff always greet you with a smile on their face and are keen to know how I am feeling.
