Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Berrywood Hospital
2021-11-12
Person
5
5
0
Review of Riverside Ward
12th November 2021
Could not fault the care and attention I received all the staff extremely friendly and professional the meals were extremely good./nI felt very comfortable throughout my stay.
Berrywood Hospital
2021-11-12
Person
4
5
0
Review of Riverside Ward
12th November 2021
Because I was looked after.
Berrywood Hospital
2021-11-12
Person
5
5
0
Review of Riverside Ward
12th November 2021
Staff have been very good and caring.
Berrywood Hospital
2021-11-10
Person
4
5
0
Review of Centre for Neuromodulation - rTMS
10th November 2021
I was treated with compassionate care as I was a human being.
Suggested improvements
Say in advance of any treatment eg blood pressure and slow down explanation of never minded treatment.
Berrywood Hospital
2021-11-10
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
10th November 2021
T.L.C./nListened shared.
Berrywood Hospital
2021-11-10
Person
4
5
0
Review of Centre for Neuromodulation - rTMS
10th November 2021
Berrywood Hospital
2021-11-10
Person
5
5
0
Review of Memory Assessment Service - Northampton
written by
10th November 2021
Sandy Hudson was wonderful treated myself and my husband with great care. Thank you.
Berrywood Hospital
2021-11-10
Person
5
5
0
Review of Older Peoples Mental Health Team - Northampton
written by
10th November 2021
They were very kind.
Berrywood Hospital
2021-11-10
Person
4
5
0
Review of Centre for Neuromodulation - rTMS
10th November 2021
Excellent all over.
Berrywood Hospital
2021-11-10
Person
4
5
0
Review of Centre for Neuromodulation - rTMS
10th November 2021
Staff were kind, service was ell, quickly resolved problems when arm moved during treatment. Catch-up meeting with names nurse was helpful, gave me ideas so - self-care for mental illness and reassured that its normal symptoms can go up and down.
Suggested improvements
Check weekly form-given has form with same afternoon both sides./nFelt when I would had a particularly bad dip in mood when mentioned the next marriage it was not really acknowledged and only focusing on postie. It would have been helpful to acknowledge how hard it can be to fault about dips and be open about having negative self-talk to best to acknowledge that and encourage to it doe snot come across as dismissing as can make it harder to feel comfortable talking about on { } occasions.
2021-11-23 11:47:45
Response from Berrywood Hospital
Thank you for your feedback, we really do use it for our ongoing service developments. We will take your comments to our team meeting and discuss how individual staff members acknowledge dips in mood. We know how important it is for attenders to feel listen too and safe when discussing negative feelings. I apologise if you felt dismissed. I am sure that was not the team members intention, we will use this example for learning and to check our responses in the future. I am pleased to hear that you found time with your named nurse beneficial.
