Share review of Berrywood Hospital
Staff were kind, service was ell, quickly resolved problems when arm moved during treatment. Catch-up meeting with names nurse was helpful, gave me ideas so - self-care for mental illness and reassured that its normal symptoms can go up and down.
Thank you for your feedback, we really do use it for our ongoing service developments. We will take your comments to our team meeting and discuss how individual staff members acknowledge dips in mood. We know how important it is for attenders to feel listen too and safe when discussing negative feelings. I apologise if you felt dismissed. I am sure that was not the team members intention, we will use this example for learning and to check our responses in the future. I am pleased to hear that you found time with your named nurse beneficial.