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Written by a NHS patient
22nd April 2023


I was cared for exceptionally well at the Belford Hospital in Fort William. I had already heard from previous patients that it was a friendly and well run hospital and I can now add my own experience to this. Every member of staff whom I met was caring, friendly and calmly efficient not only in performing their work, explaining what was happening and why and, most importantly and reassuringly, taking time not only for the care and service they were giving, but also just to take a few minutes of their time to chat and listen to their patients. I was a day patient, but had to stay in overnight for observation. The hospital seemed so quiet and peaceful during the hours of darkness! I only had breakfast, but it was excellent - the very welcome porridge and tea piping hot! My wife was made so welcome, able to stay with me whenever possible before and after my procedure. This was a marvellous help for both of us and greatly appreciated. I am delighted to add my commendations of the staff at Belford, both during my stay and for the pre-op assessment and guidance beforehand over the phone! Thank you so much.....and may God richly bless you all!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe