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Basildon Mental Health Unit
2017-11-07
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Written by a carer
Written by a carer 7th November 2017
My daughter was brought in here because she was self harming then had a complete breakdown due to extreme pressure. The staff do not look after her, when you visit they are sitting chatting and laughing with each other, ignoring patients, whilst pretending they are overworked. Patients are being mistreated, given too many drugs to keep them quiet so they don't have go deal with them and generally treating them like animals. No wonder the patients keep trying to kill themselves, it must seem like their only way out. It's about time the people at the top took a look at their cctv to see what's really going on. The staff just stick together and lie.
7th December 2017
Response from Basildon Mental Health Unit
Thank you for leaving this feedback. I am sorry you have not had a positive experience of our services. If you would like to provide your details we can look into your specific concerns and respond to you. You can contact the Patient Advice and Liaison Service (PALS) freephone:0800 085 7935 or complaints 01268 407817. You can also email us at epunft.pals@nhs.net or epunft.complaints@nhs.net or write to Complaints Department, The Lodge, Lodge Approach, Wickford, Essex SS11 7XX. I hope you will make contact directly with us so that we can investigate and respond to the issues that are causing you concern.