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Basildon Mental Health Unit

Basildon Hospital, Nethermayne, Basildon, SS16 5NL
starstarstarstarstar

4.3 | 499 reviews

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Review

 

Laura T, was a star and I would go as far as to say that she saved my life with the support she gave me

Suggested improvements
  • I would help that when you check in, the receptionist would say what the procedure is (Triage) and then roughly how long you may need to wait.

3rd July 2026 | Review of Mental Health Urgent Care Department , written by patient


Was there for an hour then was greeted by laura and she was fantastic compassionate and got it sorted for me asap then left and went home

Suggested improvements

1st July 2026 | Review of Mental Health Urgent Care Department , written by patient


Everything went smoothly, didn’t take too long, was respected and all good Alfred listened and cared, did not judge me great lad

Suggested improvements
  • No complaints

21st June 2026 | Review of Mental Health Urgent Care Department , written by patient


I didnt have a bedroom door that did not secure and although at times a member of staff wzs present in the corridor. Many days occurred where there was no one and patients were left to wander into my room and take or move things. I did not feel particularly safe at night for this reason too especially as there were a few very unwell patients on the ward

Suggested improvements
  • Many of the staff should not be so rude abrupt and dismissive to patients. Did not like the constant loud African language exchanges between staff in front of patients as it made concentrating and relaxing and sometimes sleeping quite difficult.

9th June 2026 | Review of Cherrydown Ward, written by patient


At the beginning I had no trust with anyone other than Gemma Beacham

Suggested improvements
  • It took some time to get a plan of action into place and this was only achieved because Gemma very kindly attended a discharge meeting at Rochford.

7th June 2026 | Review of MPAC Multi Professional Approved Clinicians, written by patient


The staff are very good at their individual job roles and I just felt the sense of teamwork all round. It's been such a personal journey, one that I will always remember as I feel that I was allowed to transform into my best self.

Suggested improvements
  • There really isn't anything that I can pinpoint for improvement as I feel everyone is on a learning journey and we are all evolving as human beings so, in summary, everything happened just as it should have.

26th May 2026 | Review of Cherrydown Ward, written by patient


staff often rude when knocking on office that did feel difficult like i was a bother

Suggested improvements

19th May 2026 | Review of Cherrydown Ward, written by patient


Felt safe and looked after not just ignored.

Suggested improvements

17th May 2026 | Review of Adult Acute Inpatient Service - Grangewaters, written by patient


The staff and doctors looked after me well.

Suggested improvements
  • Nothing.

17th May 2026 | Review of Adult Acute Inpatient Service - Grangewaters, written by patient


No comment.

Suggested improvements

17th May 2026


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