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Ashford Walk-in-centre

London Road, Ashford, TW15 3FE
starstarstarstarstar

4.2 | 9 reviews

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Review

 

This unit is very capably managed

25th February 2026 | Written by patient


I was very impressed by the nurse who saw me just before 1pm on Monday January 12th. I am ashamed to say I don't know her name but I think it began with T. She was conscientious, thorough and sympathetic - a thorough professional and a credit to the hospital. Thank you. Peter Hughes

14th January 2026 | Written by patient


Staff were kind and friendly. I was seen quickly once I had booked in.

29th August 2024 | Written by patient


Had a very good experience on Easter Sunday. The only improvement would be redecorating - it looks quite scruffy.

9th April 2023 | Written by patient


All of the staff and clinicians were calm and efficient; and treated me with understanding, kindness and concern. They were also very friendly and personable. A very reassuring place to visit if you're unwell and nervous.

7th February 2021 | Written by patient


I went to the walk in centre seen by a nurse called jane had a bad sore throat and ear and swollen gland she said she couldnt see anything wronge with me and advised i took a spray for my mouth.she said it could have been a tooth problem and my tonsils were fine.even tho i had my tonsils out 50 years ago. She said if it gets worse come back tommorow. So i went to a and e at st peters afterwards for a 2nd opinion and low and behold they said i had a a bacterial infection deep in back of throat.they said thats why jane probably never saw it .i said she was not looking because she saw my imagery tosils and i left with anti biotics

10th November 2019 | Written by patient


I visited the centre on 11th July 2018 afternoon with my son. Friendly and professional staff both at reception and the nurse .

11th July 2018 | Written by carer


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11th July 2018 | Written by patient


Useless!! I was told that a nurse could speak to me but not treat me as centre closed in 45 mins and there wouldn’t be time as there was a wait. I had chest pain and had also tried during the day to get GP appointment but no success.

Response from the doctor - We are very sorry to hear that you were disappointed with the care you received at Woking Walk-in Centre. Unfortunately when the Centre reaches the maximum number of patients who can be seen and treated within it’s opening hours, it is necessary for us to operate a re-direction policy. All patients are spoken to by a clinician who will ensure that they are re-directed to the most appropriate service available to them. This policy is communicated at reception and we are sorry if the process was not fully explained to you. If you would like to speak to someone about this service please contact Val Thomas, Service Manager on 07802 688116.

20th March 2018 | Written by patient



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