Valley Road Surgery

Valley Road Surgery 2020-08-04 Person 0 5 0

The GP refused to prescribe migraine medication for chronic debilitating migraines. She said it wasn't up to her. But they always pro-actively try to flog flu shots; I suspect they get a financial incentive to do so.

Valley Road Surgery 2020-02-17 Person 1 5 0

I asked for an appointment and the receptionist said “you don’t want Dr X do you?”. I was stunned. How would the receptionist know? Unless…….. Dr X previously failed to recognize the symptoms of a very common disease and I raised this with the practice in a confidential letter. It was therefore obvious that either the support staff read confidential letters or the GPs discuss patients with reception staff. Either way, it’s totally improper.

Valley Road Surgery 2019-12-31 Person 0 5 0

This place is notorious as you soon learn when you read feedback and reviews across numerous sites. Like many others, we are baffled as to how they keep getting away with it. Here is a snapshot of my visits over several years: 1. GP denied me a referral. When I asked him to put in writing that he was denying it, he raised his voice, got very angry and then relented. 2. GP claimed it was not her role to sign off on renewal of my card for free scripts. This was a blatant lie, I pulled up the NHS website and pointed out it was in fact her responsibility. Do they really expect us to believe an nhs gp does not know she needs to sign off on the cards? 3. GP denied a referral requested by another health professional. He sneakily FAILED to enter on my medical file that he was denying the referral. I was later able to evidence what he had done and he had to back track and amend the record. This is so unethical it is frankly terrifying. Too late for me; this is ultimately going to result in my premature death. 4. GP claimed it was not his role to chase up to get a specialist consultation brought forward despite serious deterioration of my condition. This proved a blatant lie, NHS confirmed it is up to the NHS GP to chase up and bring forward referrals if a patient’s condition worsens. Do you really expect us to believe that NHS GPs do not know this? 5. GP refused to action a referral requested by another health professional. I caught her out by asking for written confirmation of the outcome. She was thus forced to admit she had not actioned it and NOT recorded it in my file. 6. I was admitted into hospital on the urgent advice of a doctor. When the hospital called the practice to find out my info, the GP proactively undermined my care by telling them there was nothing wrong with me (how could he know?). As a direct result they failed to carry out a procedure which would have shown a large tumor. 7. GP said it was not her problem to signpost me to further services and support. Yet the NHS website says the GP acts as a gateway to further services. You be the judge of whether this is ethical and professional conduct There is a demonstrable pattern of telling lies, fobbing patients off and undermining patient care. They are deliberately omitting to record that they are denying referrals. That way they can claim you never asked and you cannot sue them for negligence. So always insist on written confirmation and inspect your medical file on a regular basis. And there is nothing you can do about the corruption – these are private contractors not NHS staff they do not fall under the NHS complaints procedure so they can do exactly as they please.

Valley Road Surgery 2019-02-19 Person 0 5 0

Lazy and inert when it comes to facilitating patient care. My sense if that they resent patients and resent having to do any work. Unhelpful and unnecessarily obstructive. In my particular case, my care for a serious life-changing condition is being undermined and delayed because the GP has been dragging their heels for over a month. Go elsewhere if you have the option, although the culture amongst NHS GPs (who are private contractors) is the same throughout London.

Valley Road Surgery 2018-11-20 Person 4 5 0

I am extremely happy with most of the Clinical staff, I am always treated well. However, the receptionists are appalling. They have no telephone manner, are unhelpful and not good enough to be on the front line. I am ALWAYS polite when I phone for an appointment or when I go in person. I phoned to book an appointment with a GP yesterday morning. The receptionist sounded very miserable when she answered. I asked her would she mind writing in the reasons as to why I was seeing the GP, so she would have the heads up on the evening of my appointment- I don't think this should have become an issue. The whole conversation became so painful. The receptionist came across as blunt and cold and made me feel like I was asking her for the world!!!!! The Senior receptionist there is not a good example either so it would be beneficial for the surgery if the Practice Manager were to send them all on a long course on Customer Service. When they answer the phone they should be polite, more pleasant and give their name. They should wear a uniform. They are not creating a good environment for patients with their demeanor and attitudes. They are letting the side down as for myself and my family we are happy with our care by clinical staff.