Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Phoenix Practice
2015-01-12
Person
5
5
0
Written by a patient
Written by a patient 12th January 2015
An excellent surgery with friendly and helpful staff. The staff always go out of their way to help resolve queries.
The Phoenix Practice
2014-12-11
Person
5
5
0
Written by a patient
Written by a patient 11th December 2014
In my view you are a 5 star surgery.
Keep it up.
Thank you
The Phoenix Practice
2014-11-03
Person
1
5
0
Written by a patient
Written by a patient 3rd November 2014
This is a terrible practise before you even get to see a doctor - appointments must be booked two weeks in advance or at 2.30 on the same day, meaning if you have a stomach infection as I do, you have to either compete for one of only 8 emergency spaces available per day (which you wont get if there are any children or seniors who need appointments) OR you have to wait a fortnight and just let the infection grow and get worse until you are so ill you can utilise the emergency services. Utterly disgraceful.
this onlu applies to poor people, by the way. GUESS HOW LONG PRIVATE PATIENTS HAVE TO WAIT.
12th November 2014
Response from The Phoenix Practice
We are sorry to read about your recent experience on accessing our GP's. We have systems in place to enable our patients to access a GP within our normal opening hours. Patients do not have to book appointments two weeks in advance or at 2.30 pm if they want to consult a GP when they are unwell, as you indicate. If a patient needs to see a GP, they could check online,call or visit the practice at or after 8.30 am Mon-Fri for an appointment. If no appointments are available we operate a triage system from 8.30-10.30 am Mon-Fri, whereby patient details are taken at reception and passed onto a GP who will contact patients, assess their requirements and allocate an appointment based on the clinical need of the patient. If a patient needs to see a GP in the afternoon they could check online,call or visit the practice at or after 2.30 pm on Mon / Tue / Thu or Fri for an appointment. You should not have left your stomach infection unattended for two weeks and call upon the emergency services for the circumstances you describe. We provide services to NHS patients and do not see private patients. We trust the process described will assist you and others better understand how to access GP services in the future at the Phoenix Practice.
The Phoenix Practice
2014-09-01
Person
4
5
0
Written by a patient
Written by a patient 1st September 2014
I would highly recommend this GP Surgery. We have been with them for years and the service has always been outstanding. I have nothing but praise for all of them!
The Phoenix Practice
2014-05-14
Person
5
5
0
Written by a patient
Written by a patient 14th May 2014
At every stage I am given the most courteous treatmkent. The reception staff even remember my name when I appear, which is most welcming and completely unusual, I am always given an appoitnment which always seems reasonable. When I want to see a doctor on the same day, I have always been given one without any problem. When I asked for a doctor to come and see my 80 year old husband, also a patient, who was in a crisis, the doctor appeared within a couple of hours and arrangement for him to be sent to the hospital in any ambulance. The doctors are full cognisant of my condition and when i talk to them, I don't have to go through the whole history of what has happened to me. In other words, they are on the ball and are in a position to give advice. I am extremely grateful to be a patient at this practice. Thank you. Judy Arnold
Resources
Short link to review The Phoenix Practice: http://iwgc.net/ejfzo