The James Cochrane Practice

The James Cochrane Practice 2024-06-05 Person 5 5 0

I called the surgery on Tuesday morning & was greeted with a lovely receptionist who was extremely polite, interested & helpful. I was seen that day. I am always impressed with the friendly staff on reception. Many thanks [name removed]

I am over all very pleased with the service I receive at the James Cochrane Practice, Kendal.

The James Cochrane Practice 2024-06-05 Person 4 5 0

I went for a physio appt having been referred by the GP. The appt was what l expected .

Would have liked more time given to going through the exercises with the physio so l was more confident to do at home.

The James Cochrane Practice 2024-06-05 Person 4 5 0

Good experience only thing not top notch was the length of time between booking and the appointment date.

Nothing

The James Cochrane Practice 2024-06-05 Person 5 5 0

It was efficient and professional.

Nothing thank you

The James Cochrane Practice 2024-06-04 Person 2 5 0

Impossible to make an appointment. Wanted appointment for my daughter who finished a cancer treatment few months ago and she suffers from painful symptoms. Sh has GCSE exams now so I can not take her off school. First of all, there is always over 10 people in the queue on the phone when you call in the morning. You can not book appointments on different day than on the day of calling, which is also tricky due to other life arrangements. When you manage to book an appointment eventually the doctor says to take paracetamol or ‚there is not much we can do’

Listen better and introduce worldwide known treatments. My daughter has a mobility impairment after chemo treatment and she can not have massages as you say it is not beneficial and you do not offer them anymore. After doing a research I discovered that everywhere else in Europe and worldwide in general, they still use massage or infrared light as a one of the very successful physio treatments. Definitely improve booking system. Make online booking system available.